LEADER 00773nam0-22002891i-450- 001 990005023010403321 005 19990530 035 $a000502301 035 $aFED01000502301 035 $a(Aleph)000502301FED01 035 $a000502301 100 $a19990530g19669999km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $a<>stoncisme$fpar Jean Brun 205 $a4.e Td. revue et cor. 210 $aParis$cPresses Universitaires de France$d1966. 215 $a126 p.$d18 cm 225 1 $aQue sais-je?$v770 700 1$aBrun,$bJean$0122389 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990005023010403321 952 $aYS-21-770$bFil.Mod. 13089$fFLFBC 959 $aFLFBC 996 $aStoncisme$9529030 997 $aUNINA LEADER 05699nam 22007332 450 001 9910461467303321 005 20160418162000.0 010 $a1-139-06321-9 010 $a1-107-21376-2 010 $a1-283-11241-8 010 $a9786613112415 010 $a1-139-07548-9 010 $a0-511-92136-5 010 $a1-139-06972-1 010 $a1-139-07774-0 010 $a1-139-08003-2 010 $a1-139-08230-2 035 $a(CKB)2670000000088888 035 $a(EBL)691886 035 $a(OCoLC)726734774 035 $a(SSID)ssj0000524032 035 $a(PQKBManifestationID)11325041 035 $a(PQKBTitleCode)TC0000524032 035 $a(PQKBWorkID)10546266 035 $a(PQKB)11415627 035 $a(UkCbUP)CR9780511921360 035 $a(MiAaPQ)EBC691886 035 $a(Au-PeEL)EBL691886 035 $a(CaPaEBR)ebr10470755 035 $a(CaONFJC)MIL311241 035 $a(EXLCZ)992670000000088888 100 $a20100927d2011|||| uy| 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aMaking work visible $eethnographically grounded case studies of work practice /$fedited by Margaret H. Szymanski, Jack Whalen$b[electronic resource] 210 1$aCambridge :$cCambridge University Press,$d2011. 215 $a1 online resource (xxvii, 374 pages) $cdigital, PDF file(s) 225 1 $aLearning in doing : social, cognitive and computational perspectives 300 $aTitle from publisher's bibliographic system (viewed on 05 Oct 2015). 311 $a0-521-17665-4 311 $a0-521-19072-X 327 $aWork practice and technology: a retrospective / Lucy Suchman -- Engineering investigations: what is made visible in making work visible? / Wes Sharrock and Graham Button -- Uncovering the unremarkable / Peter Tolmie -- Work practices to understand the implications of nascent technology / Francoise Brun-Cottan and Patricia Wall -- Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth / Diane J. Schiano and Victoria Bellotti -- Exploring documents and the future of work / Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin -- New ways of working: the implications of work practice transitions / Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen -- Behind the scenes: the business side of medical records / Nathaniel Martin and Patricia Wall -- Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, and Antonietta Grasso -- Integrated customer service: re-inventing a workscape / Jack Whalen and Marilyn Whalen -- Interactions at a reprographics store / Erik Vinkhuyzen -- Ethnography-inspired technology for remote help-giving / Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, and Frederic Roulland -- Sign of the times at the department store: replacing paper with electronic signs / Johannes A. Koomen -- Communal knowledge sharing: the EUREKA story / Jack Whalen and Daniel G. Bobrow -- Designing document solutions for airline maintenance advisories / Patricia Wall and Johannes A. Koomen -- Transforming information system design: enabling users to design / Yutaka Yamauchi -- Rethinking how projects are managed: meeting communication across the organizational hierarchy / Erik Vinkhuyzen and Nozomi Ikeya -- Fujitsu learned ethnography from PARC: establishing the social science center / Koji Kishimoto with a preface by Jack Whalen -- The work practice center of excellence / Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, and Johannes A. Koomen -- Transferring ethnographic competence: personal reflections on the past and future of work practice analysis / Brigitte Jordan. 330 $aIn the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves. 410 0$aLearning in doing. 606 $aOrganizational learning$vCase studies 606 $aKnowledge management$vCase studies 606 $aHuman engineering$vCase studies 606 $aWork$xSocial aspects$vCase studies 615 0$aOrganizational learning 615 0$aKnowledge management 615 0$aHuman engineering 615 0$aWork$xSocial aspects 676 $a331.25/6 702 $aSzymanski$b Margaret H. 702 $aWhalen$b Jack$f1949- 801 0$bUkCbUP 801 1$bUkCbUP 906 $aBOOK 912 $a9910461467303321 996 $aMaking work visible$92463685 997 $aUNINA