LEADER 03085nam 2200649 450 001 9910461410203321 005 20210504015834.0 010 $a3-11-041854-1 010 $a3-11-041856-8 024 7 $a10.1515/9783110418545 035 $a(CKB)3710000000482408 035 $a(EBL)4006840 035 $a(SSID)ssj0001596411 035 $a(PQKBManifestationID)16295612 035 $a(PQKBTitleCode)TC0001596411 035 $a(PQKBWorkID)14884610 035 $a(PQKB)11382399 035 $a(MiAaPQ)EBC4006840 035 $a(DE-B1597)450519 035 $a(OCoLC)945755533 035 $a(DE-B1597)9783110418545 035 $a(Au-PeEL)EBL4006840 035 $a(CaPaEBR)ebr11128062 035 $a(CaONFJC)MIL838238 035 $a(OCoLC)932329192 035 $a(EXLCZ)993710000000482408 100 $a20151222h20152015 uy 0 101 0 $aeng 135 $aurnnu---|u||u 181 $ctxt 182 $cc 183 $acr 200 10$aLibrary user metaphors and services $ehow librarians look at their users /$fCarl Gustav Johannsen 210 1$aBerlin, [Germany] ;$aBoston, [Massachusetts] :$cDe Gruyter Saur,$d2015. 210 4$dİ2015 215 $a1 online resource (182 p.) 225 1 $aCurrent Topics in Library and Information Practice,$x2191-2742 300 $aDescription based upon print version of record. 311 $a3-11-041965-3 320 $aIncludes bibliographical references. 327 $tFront matter --$tAcknowledgements --$tContents --$t1. Introduction --$t2. User segmentation in libraries ? from library usage patterns to lifestyle segments --$t3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations --$t4. Five library user metaphors --$t5. Library services and user metaphors --$t6. Library user metaphors and the experience society --$t7. Conclusions --$tReferences 330 $aHow do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users. 410 0$aCurrent topics in library and information practice. 606 $aPublic services (Libraries) 606 $aLibrary users 608 $aElectronic books. 615 0$aPublic services (Libraries) 615 0$aLibrary users. 676 $a025.5 700 $aJohannsen$b Carl Gustav$0871909 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910461410203321 996 $aLibrary user metaphors and services$92447555 997 $aUNINA