LEADER 02538nam 2200493 450 001 9910460980803321 005 20200520144314.0 010 $a0-8389-1354-7 035 $a(CKB)3710000000434513 035 $a(EBL)2070053 035 $a(MiAaPQ)EBC2070053 035 $a(Au-PeEL)EBL2070053 035 $a(CaPaEBR)ebr11066814 035 $a(OCoLC)911128009 035 $a(EXLCZ)993710000000434513 100 $a20150626h20152015 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aLibrary security $ebetter communication, safer facilities /$fSteve Albrecht 210 1$aChicago, [Illinois] :$cALA Editions,$d2015. 210 4$dİ2015 215 $a1 online resource (185 p.) 300 $aIncludes index. 311 $a0-8389-1330-X 327 $aLibrary Security: Better Communication, Safer Facilities; Contents; Preface; Acknowledgments; Chapter 1. The New Library Workplace: Not So Quiet; Chapter 2. Three Keys to a Safer Library: Security-Aware Staff, Creative Customer Service Skills, and Enforced Codes of Conduct; Chapter 3. Challenging Patron Behaviors; Chapter 4. Common Types of Challenging Patrons; Chapter 5. Understanding Threats and Getting Help; Chapter 6. Workplace Violence: Awareness, Prevention, and Response; Chapter 7. Conducting Your Own Site Security Survey 327 $aChapter 8. Community Partnerships: Law Enforcement, Mental Health, and Homeless ServicesChapter 9. Staff Development for a Safer Library: Results, Not Just Rules; Appendix A. Library Security Survey Checklist; Appendix B. Sample Library Security Suggestions for Site Survey Reports; Appendix C. Sample Staff Training Exercises; Appendix D. Want Less Stress? Try More BREADS; Appendix E. Resources; Index 330 $aThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome. 606 $aLibraries$xSecurity measures 606 $aLibrary buildings$xSafety measures 608 $aElectronic books. 615 0$aLibraries$xSecurity measures. 615 0$aLibrary buildings$xSafety measures. 676 $a025.8/2 700 $aAlbrecht$b Steve$f1963-$0962494 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910460980803321 996 $aLibrary security$92182605 997 $aUNINA