LEADER 03503nam 2200685 450 001 9910460919003321 005 20200520144314.0 010 $a1-63157-239-3 035 $a(CKB)3710000000457509 035 $a(SSID)ssj0001607882 035 $a(PQKBManifestationID)16316543 035 $a(PQKBTitleCode)TC0001607882 035 $a(PQKBWorkID)14895529 035 $a(PQKB)11178639 035 $a(OCoLC)954631849 035 $a(CaBNVSL)swl00405375 035 $a(MiAaPQ)EBC2119781 035 $a(Au-PeEL)EBL2119781 035 $a(CaPaEBR)ebr11085710 035 $a(CaONFJC)MIL818439 035 $a(OCoLC)916530699 035 $a(EXLCZ)993710000000457509 100 $a20150806d2015 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aLean communication $eapplications for continuous process improvement /$fSam Yankelevitch and Claire F. Kuhl 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2015. 215 $a1 online resource (xix, 92 pages) 225 1 $aSupply and operations management collection,$x2156-8200 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a1-63157-238-5 320 $aIncludes bibliographical references (page 89) and index. 327 $a1. The cost of complexity: the impact of language, culture and distance on operations -- 2. A process called communication: an opportunity for waste in our daily interactions -- 3. Acts of unintended communication: our actions and the messages they send -- 4. Continuous improvement of the communication process: VSM, 5S, PDCA, and more -- 5. The tip of the tip of the iceberg: bringing the issue to the surface -- 6. A leadership challenge: use lean thinking in global communication -- References -- Index. 330 3 $aFour decades ago, the most progressive companies, particularly those in the manufacturing sector, embraced an aspirational notion stoically named Zero Defects. It was a broad corporate call to action in an era with no Internet, elongated supply chains, multicultural, multilingual, cross-generational work teams, or multiple time zones. It was to ensure that products would be better, work-related accidents down, and profits larger if people did not make mistakes. Today with the kaleidoscope of disruptive forces in business transactions, the speed of commerce and the ferocious level of competition for consumer loyalty and business survival--the cost of an enterprise's faulty communication can literally make or break a brand or product. There is now more than ever the urgency that how people connect to each other to move business forward must be foolproof. 410 0$aSupply and operations management collection.$x2156-8200 606 $aCommunication in management 606 $aLean manufacturing 608 $aElectronic books. 610 $aglobal teams 610 $alean communication 610 $alean leadership 610 $alean manufacturing 610 $alean supply chain 610 $asupply chain 615 0$aCommunication in management. 615 0$aLean manufacturing. 676 $a658.45 700 $aYankelevitch$b Sam.$0975475 702 $aKuhl$b Claire F. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910460919003321 996 $aLean communication$92221230 997 $aUNINA