LEADER 04213nam 2200613 450 001 9910460868003321 005 20200520144314.0 010 $a1-62722-213-8 035 $a(CKB)3710000000436437 035 $a(EBL)2071678 035 $a(SSID)ssj0001517890 035 $a(PQKBManifestationID)12496729 035 $a(PQKBTitleCode)TC0001517890 035 $a(PQKBWorkID)11506294 035 $a(PQKB)11056371 035 $a(MiAaPQ)EBC2071678 035 $a(Au-PeEL)EBL2071678 035 $a(CaPaEBR)ebr11305609 035 $a(OCoLC)912231233 035 $a(EXLCZ)993710000000436437 100 $a20161206h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aSucceeding as outside counsel $ea lawyer's guide to providing first class legal services from the client's perspective /$fRod Boddie 210 1$aChicago, Illinois :$cAmerican Bar Association,$d2014. 210 4$dİ2014 215 $a1 online resource (301 p.) 300 $aDescription based upon print version of record. 311 $a1-62722-212-X 327 $aAbout the Author; Part I; Understanding the Client's Needs; Chapter 1; Legal Services; Results-Oriented Services; Profit-Oriented Services; Client-Centric Services; Chapter 2; The Client; Role of In-House Counsel; The Clients' Concerns; What Clients Want from Outside Counsel; Why Clients Have Terminated Outside Counsel; Chapter 3; Outside Counsel's Job-Adding Value; Goal 1: Make the Client Look Good; Goal 2: Make the Client's Life Easier; Goal 3: Communicate Important Information; Part II; The Emergence of the Legal Concierge; Chapter 4; Addressing the Needs and Expectations of the Client 327 $aChapter 5Engaging Through the Engagement Letter; Get to Know the Client's Business; Content of the Engagement Letter; Incorporate Information Gathered from Your Diligence; Service Bill of Rights; Issues Addressed by Chapter 5; Chapter 6; Client Management (Individual Lawyer); Manage Client Expectations; Manage the Client; Remain Accessible and Be Responsive; Issues Addressed by Chapter 6; Chapter 7; Provide Actionable Work Product; Issues Addressed by Chapter 7; Chapter 8; Achieve Technological Competence; 1. Productivity Software; 2. Legal Management Systems; 3. Knowledge Management Systems 327 $aIssues Addressed by Chapter 8Chapter 9; Inform and Educate Your Clients; Ways to Share Information with Clients; Issues Addressed by Chapter 9; Chapter 10; Evaluations; Reasons for the Evaluation; Benefits of the Evaluations; Issues Addressed by Chapter 10; Chapter 11; Client-Centric Billing; Alternative Fee Arrangements; Hourly Billing-Erecting Guardrails; Issues Addressed by Chapter 11; Part III; Client Development; Introduction; Chapter 12; Business Development Staples; Exhibiting Your Expertise; Making Client Connections; Chapter 13; Your Business Development Plan 327 $aBusiness Development PlanOwn Your Marketing and Business Development; Activities 330 $aThe delivery of quality legal services requires that lawyers function as customer service representatives as well as legal technicians. Succeeding as Outside Counsel was written by an in-house lawyer with over 15 years of experience managing and utilizing the services of outside counsel. As a result, this book provides outside counsel with practical guidance on how to improve the level of service they provide and how to deepen their relationships with their clients-all from a client's perspective. This essential guide will discuss how outside counsel have excelled, where they have fallen short 606 $aAttorney and client$zUnited States 606 $aLawyers$zUnited States 606 $aLaw offices$zUnited States 608 $aElectronic books. 615 0$aAttorney and client 615 0$aLawyers 615 0$aLaw offices 676 $a340.02373 700 $aBoddie$b Rod$0877227 712 02$aAmerican Bar Association.$bLaw Practice Division, 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910460868003321 996 $aSucceeding as outside counsel$91958772 997 $aUNINA