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100   $a20110418h20112012  uy|            0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe customer advocate and the customer saboteur $elinking social word-of-mouth, brand impression, and stakeholder behavior /$fMichael W. Lowenstein
210  1$aMilwaukee, Wisconsin :$cASQ Quality Press,$d2011.
210  4$dİ2012
215   $a1 online resource (398 p.)
300   $aDescription based upon print version of record.
311   $a0-87389-811-7 
320   $aIncludes bibliographical references (pages 337-347) and index.
606   $aCustomer loyalty
606   $aCustomer services
606   $aCustomer relations
608   $aElectronic books.
615  0$aCustomer loyalty.
615  0$aCustomer services.
615  0$aCustomer relations.
676   $a658.8/12
700   $aLowenstein$b Michael W.$f1942-$0865148
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910459814703321
996   $aThe customer advocate and the customer saboteur$91978207
997   $aUNINA