LEADER 04997nam 2200637 450 001 9910459748203321 005 20200903223051.0 010 $a1-78350-536-2 035 $a(CKB)3710000000229534 035 $a(EBL)1780806 035 $a(SSID)ssj0001376872 035 $a(PQKBManifestationID)11994685 035 $a(PQKBTitleCode)TC0001376872 035 $a(PQKBWorkID)11318356 035 $a(PQKB)10048092 035 $a(MiAaPQ)EBC1780806 035 $a(Au-PeEL)EBL1780806 035 $a(CaPaEBR)ebr10927277 035 $a(CaONFJC)MIL641174 035 $a(OCoLC)891399857 035 $a(EXLCZ)993710000000229534 100 $a20140912h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aShared services as a new organizational form /$fedited by Tanya Bondarouk 205 $aFirst edition. 210 1$aBingley, England :$cEmerald,$d2014. 210 4$dİ2014 215 $a1 online resource (232 p.) 225 1 $aAdvanced Series in Management,$x1877-6361 300 $aDescription based upon print version of record. 311 $a1-78350-535-4 320 $aIncludes bibliographical references at the end of each chapters. 327 $aFront Cover; Shared Services as a New Organizational Form; Copyright Page; Contents; List of Contributors; Shared Services: New Opportunities for Research and Practice; References; Chapter 1 Shared Service Centers: From Cost Savings to New Ways of Value Creation and Business Administration; Introduction; What Are Shared Service Centers and What Not?; Shared Service Centers and Organization Theory; SSCs and the Changing Nature of the Firm; Closing; References; Chapter 2 Managing Boundaries Better: The Key to More Effective HR Shared Services; Introduction 327 $aWhat Do the Original HR Shared Services Models Tell Us about Intended Design?What Has Been the Result for HR Shared Services Operations?; How Can We Do Better?; Blur the Model - Structure and Roles; Plug Service Gaps; Clarify Accountability; Review Processes and Measure Performance; Functional Leadership; Knowledge, Skills, and Experience Enhancement; Colocation; Conclusion; References; Chapter 3 Shared Services - Standardization, Formalization, and Control: A Structured Literature Review; Introduction; Organizational Design of Shared Services; Article Selection 327 $aFindings: Organization of Shared ServicesCentralization; Hierarchy of Authority; Formalization; Standardization; Control; Professionalism; Specialization; Personnel Ratios; Reflection on the Structural Dimensions; Discussion; Conclusions; References; Appendix: Reviewed Articles; Chapter 4 What is Shared Services?; Introduction; Problem Definition: What is Shared Services?; Research Approach; Why a Good Definition is Critical; Customers and Services; Internal Customer Service; What Is the Role of Shared Services?; Shared Services Principles; Conclusion; About the Authors; References 327 $aChapter 5 Governance and Control of Shared Service CentersIntroduction; Shared Service Centers; Governance and Control; Transaction Cost Economics; Governance and Control at Different Levels within an Organization; Management Control Choices for the Governance of SSCs: A TCE Approach; An Example: Advertisement Shared Services at PCM; Changing SSC Governance and Control; Analysis of PCM's Management Control Structure; Corporation-Wide Ads Sales; Specific Ads Sales; Back Office; Discussion; Limitations of a TCE Approach; Conclusion; References 327 $aChapter 6 Structuring Shared Services: Realizing SSC Benefits Through End-Users' Usage of an HR PortalIntroduction; Theoretical Background; The Hybrid Organizational Structure of SSCs and Its Potential Benefits; Online Portals and the SSC's Hybrid Organizational Structure: Opportunities and Challenges; A Structuration Perspective for Explaining SSC Benefits; Methodology; Findings; Conflicts in the Intended and Actual Online Portal Usage; Contradictions that Cause the Conflicts in Shared Service Usage; Discussion and Conclusion; Implications of the Research Findings 327 $aLimitations and Future Research 330 $aWhat do shared service models involve? Which business processes can and/or should be shared? This ASM volume deals with such questions relating to the increasingly popular use of Shared Service Centers in organizations. The volume intends to move beyond debating the relevance of shared services towards more systematic research action. 410 0$aAdvanced series in management (Unnumbered) 606 $aShared services (Management) 608 $aElectronic books. 615 0$aShared services (Management) 676 $a658 702 $aBondarouk$b Tanya 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910459748203321 996 $aShared services as a new organizational form$92061249 997 $aUNINA