LEADER 03571oam  2200697I  450 
001 9910459522003321
005 20200520144314.0
010   $a1-351-92135-5
010   $a1-315-25020-9
010   $a1-282-57243-1
010   $a9786612572432
010   $a0-7546-9997-8
024 7 $a10.4324/9781315250205 
035   $a(CKB)2670000000014608
035   $a(EBL)513955
035   $a(OCoLC)609862268
035   $a(SSID)ssj0000362645
035   $a(PQKBManifestationID)11262513
035   $a(PQKBTitleCode)TC0000362645
035   $a(PQKBWorkID)10364148
035   $a(PQKB)10289246
035   $a(MiAaPQ)EBC513955
035   $a(Au-PeEL)EBL513955
035   $a(CaPaEBR)ebr10385847
035   $a(CaONFJC)MIL257243
035   $a(OCoLC)973030713
035   $a(EXLCZ)992670000000014608
100   $a20180706e20162010  uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aLooking beyond the runway $eairlines innovating with best practices while facing realities /$fNawal K. Taneja
210  1$aLondon :$cRoutledge,$d2016.
215   $a1 online resource (354 p.)
300   $aFirst published 2010 by Ashgate Publishing.
311   $a1-4094-0099-9 
327   $aCover; Contents; List of Figures; List of Tables; Preface; Foreword by William Ayer; Foreword by Jim Compton; Foreword by Enrique Cueto; Foreword by Hugh Dunleavy; Foreword by Peter Harbison; Foreword by Henry H. Harteveldt; Foreword by Pedro Heilbron; Foreword by James Hogan; Foreword by David V. Jones; Foreword by Bob Jordan; Foreword by Alan Joyce; Foreword by Wolfgang Kurth; Foreword by Andrew Lobbenberg; Foreword by Samer Majali; Foreword by Hussein Massoud; Foreword by Robert McGeorge; Foreword by Gary R. Scott; Foreword by Robert Solomon; Foreword by Andrew B. Steinberg
327   $aForeword by Junku YuhAcknowledgements; 1 Outlining the Chaos, Evolving Strategies, and the New Normal; 2 Learning from Other Struggles: The Auto Industry; 3 Learning from Other Successes: The Customer Experience Industry; 4 Innovating around Airline Realities; 5 Firing on All Cylinders to Stay Ahead; 6 Viewing the Changing World Map; 7 Flying with Tailwinds against Headwinds; Index; About the Author
330   $aThe global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a ""new normal."" Who would have imagined a few years ago that:- a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better,- airlines would generate up to a third of their total income from non-ticket revenue,- many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems
606   $aAirlines
606   $aAirlines$xCustomer services
606   $aAutomobile industry and trade
606   $aAeronautics, Commercial
606   $aConsumer satisfaction
608   $aElectronic books.
615  0$aAirlines.
615  0$aAirlines$xCustomer services.
615  0$aAutomobile industry and trade.
615  0$aAeronautics, Commercial.
615  0$aConsumer satisfaction.
676   $a387.7068/4
700   $aTaneja$b Nawal K.$0109481
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910459522003321
996   $aLooking beyond the runway$92234602
997   $aUNINA