LEADER 03571oam 2200697I 450 001 9910459522003321 005 20200520144314.0 010 $a1-351-92135-5 010 $a1-315-25020-9 010 $a1-282-57243-1 010 $a9786612572432 010 $a0-7546-9997-8 024 7 $a10.4324/9781315250205 035 $a(CKB)2670000000014608 035 $a(EBL)513955 035 $a(OCoLC)609862268 035 $a(SSID)ssj0000362645 035 $a(PQKBManifestationID)11262513 035 $a(PQKBTitleCode)TC0000362645 035 $a(PQKBWorkID)10364148 035 $a(PQKB)10289246 035 $a(MiAaPQ)EBC513955 035 $a(Au-PeEL)EBL513955 035 $a(CaPaEBR)ebr10385847 035 $a(CaONFJC)MIL257243 035 $a(OCoLC)973030713 035 $a(EXLCZ)992670000000014608 100 $a20180706e20162010 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aLooking beyond the runway $eairlines innovating with best practices while facing realities /$fNawal K. Taneja 210 1$aLondon :$cRoutledge,$d2016. 215 $a1 online resource (354 p.) 300 $aFirst published 2010 by Ashgate Publishing. 311 $a1-4094-0099-9 327 $aCover; Contents; List of Figures; List of Tables; Preface; Foreword by William Ayer; Foreword by Jim Compton; Foreword by Enrique Cueto; Foreword by Hugh Dunleavy; Foreword by Peter Harbison; Foreword by Henry H. Harteveldt; Foreword by Pedro Heilbron; Foreword by James Hogan; Foreword by David V. Jones; Foreword by Bob Jordan; Foreword by Alan Joyce; Foreword by Wolfgang Kurth; Foreword by Andrew Lobbenberg; Foreword by Samer Majali; Foreword by Hussein Massoud; Foreword by Robert McGeorge; Foreword by Gary R. Scott; Foreword by Robert Solomon; Foreword by Andrew B. Steinberg 327 $aForeword by Junku YuhAcknowledgements; 1 Outlining the Chaos, Evolving Strategies, and the New Normal; 2 Learning from Other Struggles: The Auto Industry; 3 Learning from Other Successes: The Customer Experience Industry; 4 Innovating around Airline Realities; 5 Firing on All Cylinders to Stay Ahead; 6 Viewing the Changing World Map; 7 Flying with Tailwinds against Headwinds; Index; About the Author 330 $aThe global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a ""new normal."" Who would have imagined a few years ago that:- a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better,- airlines would generate up to a third of their total income from non-ticket revenue,- many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems 606 $aAirlines 606 $aAirlines$xCustomer services 606 $aAutomobile industry and trade 606 $aAeronautics, Commercial 606 $aConsumer satisfaction 608 $aElectronic books. 615 0$aAirlines. 615 0$aAirlines$xCustomer services. 615 0$aAutomobile industry and trade. 615 0$aAeronautics, Commercial. 615 0$aConsumer satisfaction. 676 $a387.7068/4 700 $aTaneja$b Nawal K.$0109481 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910459522003321 996 $aLooking beyond the runway$92234602 997 $aUNINA LEADER 01485nam 2200409Ia 450 001 996384330403316 005 20221108092516.0 035 $a(CKB)1000000000582308 035 $a(EEBO)2248498554 035 $a(OCoLC)11081116 035 $a(EXLCZ)991000000000582308 100 $a19840822d1684 uy | 101 0 $aeng 135 $aurbn||||a|bb| 200 14$aThe prologue to the last new play, A duke and no duke$b[electronic resource] /$fspoken by Mr. Jevon 210 $aLondon $cPrinted by Geo. Croom ...$d1684 215 $a1 sheet (2 p.) 300 $aAttributed by Wing to both Thomas Duffet (D2451) and Nahum Tate (T215). Attributed by NUC pre-1956 imprints to Thomas Duffet. 300 $aItem at reel 1160:5 identified as Wing T215 (number cancelled). 300 $aIncludes "The epilogue, spoken by Mr. Haines." 300 $aImprint from colophon. 300 $aReproduction of originals in the Huntington Library and the British Library. 330 $aeebo-0018 700 $aDuffett$b Thomas$01003796 701 $aCokain$b Aston$cSir,$f1608-1684.$01004996 701 $aTate$b Nahum$f1652-1715.$0709613 701 $aJevon$b Thomas$f1652-1688.$01004997 701 $aHaines$b Joseph$fd. 1701.$01004998 801 0$bUMI 801 1$bUMI 801 2$bm/c 801 2$bUMI 801 2$bWaOLN 906 $aBOOK 912 $a996384330403316 996 $aThe prologue to the last new play, A duke and no duke$92309551 997 $aUNISA