LEADER 04830nam 2200721Ia 450 001 9910459507003321 005 20200520144314.0 010 $a0-470-59412-8 010 $a1-282-54926-X 010 $a9786612549267 010 $a0-470-59411-X 035 $a(CKB)2670000000014479 035 $a(EBL)510212 035 $a(OCoLC)613206403 035 $a(SSID)ssj0000360892 035 $a(PQKBManifestationID)11263613 035 $a(PQKBTitleCode)TC0000360892 035 $a(PQKBWorkID)10348096 035 $a(PQKB)11353180 035 $a(MiAaPQ)EBC510212 035 $a(Au-PeEL)EBL510212 035 $a(CaPaEBR)ebr10375613 035 $a(CaONFJC)MIL254926 035 $a(OCoLC)647899105 035 $a(EXLCZ)992670000000014479 100 $a20091214d2010 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 04$aThe handbook for working with difficult groups$b[electronic resource] $ehow they are difficult, why they are difficult and what you can do about it /$fSandy Schuman, editor 205 $a1st ed. 210 $aSan Francisco $cJossey-Bass$dc2010 215 $a1 online resource (480 p.) 225 1 $aThe Jossey-Bass business & management series 300 $aDescription based upon print version of record. 311 $a0-470-19038-8 320 $aIncludes bibliographical references and index. 327 $aThe Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It; Contents; Preface; About the Contributors; Introduction: Working with Difficult Groups: A Conceptual Framework; Chapter One: Keeping Difficult Situations from Becoming Difficult Groups; Chapter Two: Building an External Focus: Avoiding the Difficulties on an In-grown Team; Chapter Three: The Downside of Communication: Complaining Cycles in Group Discussions; Chapter Four: Facilitating Multicultural Groups 327 $aChapter Five: Interpersonally Hostile Work Groups: Precipitating Factors and Solutions Chapter Six: Diversity by Design: Creating Cognitive Conflict to Enhance Group Performance; Chapter Seven: Facilitating Inclusion: Study Circles on Diversity and Student Achievement; Chapter Eight: Overcoming Sources of Irrationality That Complicate Working in Decision-Making Groups; Chapter Nine: Working Without Rules: A Team in Need of a Different Picture; Chapter Ten: Interaction Archetypes: Keys to Group Difficulty and Productivity; Chapter Eleven: Virtual Teams: Difficult in All Dimensions 327 $aChapter Twelve: Politics of the Arts: Challenges in Working with Nonprofit Boards Chapter Thirteen: Competitive Group Interactions: Why They Exist and How to Overcome Them; Chapter Fourteen: Active Facilitation: How to Help Groups Break Through ''Mutual Stalemate''; Chapter Fifteen: Mediating History, Making Peace: Dealing with the ''Messy'' Stuff in the Conciliation Process; Chapter Sixteen: Deep Democracy: Multidimensional Process-Oriented Leadership; Chapter Seventeen: Authentic Relationships and Collective Psychological Capital 327 $aChapter Eighteen: How Leaders Can Make Diverse Groups Less Difficult: The Role of Attitudes and Perceptions of Diversity Chapter Nineteen: The Hero's Journey: Helping Inflexible Groups-and Inflexible Facilitators-Get Unstuck; Chapter Twenty: Difficult Groups or Difficult Facilitators? Three Steps Facilitators Can Take to Make Sure They Are Not the Problem; Key Terms; References; Name Index; Subject Index 330 $aPraise for The Handbook for Working with Difficult Groups ""Beginning with a conceptual framework useful to understand effective group functioning, The Handbook for Working with Difficult Groups continues with twenty chapters, each describing a common challenge a facilitator can face, examining the research available to understand the difficulty, and then offering pragmatic interventions a facilitator can use to deal with this challenge. A must-read for any group facilitator.""-David Straus, founder, Interaction Associates ""If you're looking for ways to make your team more producti 410 0$aJossey-Bass business & management series. 606 $aConflict management 606 $aInterpersonal relations 606 $aInterpersonal conflict 606 $aTeams in the workplace 608 $aElectronic books. 615 0$aConflict management. 615 0$aInterpersonal relations. 615 0$aInterpersonal conflict. 615 0$aTeams in the workplace. 676 $a658.3/145 701 $aSchuman$b Sandy$f1951-$0991780 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910459507003321 996 $aThe handbook for working with difficult groups$92269764 997 $aUNINA