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010   $a9786613004758
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035   $a(OCoLC)714596733
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035   $a(PQKBTitleCode)TC0000473936
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100   $a20180331d2011      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aTransforming health care $eVirginia Mason Medical Center's pursuit of the perfect patient experience /$fCharles Kenney ; foreword by Donald M. Berwick
210  1$aBoca Raton :$cCRC Press,$d2011.
215   $a1 online resource (240 p.)
300   $aDescription based upon print version of record.
311   $a1-4398-8719-5 
311   $a1-56327-375-6 
320   $aIncludes bibliographical references and index.
327   $aFront cover; Contents; Foreword; Note About This Book; Preface: A Surprising Visit; Chapter One. A New Idea; Chapter Two. Journey to Japan; Chapter Three. The Blue Yarn; Chapter Four. Safety Crusade; Chapter Five. Ambulatory Care Breakthrough; Chapter Six. Transforming Procedural Care; Chapter Seven. Transforming Inpatient Care; Chapter Eight. Better, Faster, More Affordable; Chapter Nine. Management Method; Chapter Ten. The Journey Continues; Source Notes; Glossary; Appendix; Acknowledgments; About the Author; Back cover
330   $aA chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women  clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs--Provided by publisher.
606   $aHealth services administration$zUnited States
606   $aHealth facilities$xAdministration$xStandards$zUnited States
606   $aMedical care$zUnited States
608   $aElectronic books.
615  0$aHealth services administration
615  0$aHealth facilities$xAdministration$xStandards
615  0$aMedical care
676   $a362.12068
700   $aKenney$b Charles.$0120891
701   $aBerwick$b Donald M$g(Donald Mark),$f1946-$0858747
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910459243003321
996   $aTransforming health care$91916827
997   $aUNINA