LEADER 06052nam 2200793Ia 450 001 9910458601803321 005 20200520144314.0 010 $a1-281-05061-X 010 $a9786611050610 010 $a0-08-048155-8 035 $a(CKB)1000000000364090 035 $a(EBL)294430 035 $a(OCoLC)437181551 035 $a(SSID)ssj0000312517 035 $a(PQKBManifestationID)11242219 035 $a(PQKBTitleCode)TC0000312517 035 $a(PQKBWorkID)10331807 035 $a(PQKB)11546662 035 $a(MiAaPQ)EBC294430 035 $a(CaSebORM)9780123706089 035 $a(Au-PeEL)EBL294430 035 $a(CaPaEBR)ebr10185942 035 $a(CaONFJC)MIL105061 035 $a(EXLCZ)991000000000364090 100 $a20070226d2007 uy 0 101 0 $aeng 135 $aurcn| ||||| 181 $ctxt 182 $cc 183 $acr 200 00$aUser-centered design stories$b[electronic resource] $ereal-world UCD case files /$fedited by Carol Righi and Janice James 205 $a1st edition 210 $aAmsterdam ;$aBoston $cElsevier/Morgan Kaufman$dc2007 215 $a1 online resource (688 p.) 225 1 $aThe Morgan Kaufmann series in interactive technologies 300 $aDescription based upon print version of record. 311 $a0-12-370608-4 320 $aIncludes bibliographical references and index. 327 $aFront cover; User-Centered Design Stories; Copyright page; Table of contents; Foreword; Preface; Acknowledgments; PART I: Promoting, Establishing, and Administering a User-Centered Design Program; CASE 1: Changing Products Means Changing Behaviors; The Advocate; Analyzing the Situation; The Compromise; Creating Feedback Mechanisms; The Presentation; Thank You Mr. Gantt; Doing It Right-Iterative Design Based on User Feedback; Summary; Further Reading; CASE 2: Managing Politics in the Workplace; The Cleveland Company: Evolving From Old to New Economy; Sibling Rivalry; The Team Meeting 327 $aA New Leader Comes to New York City No, You Come to Me; Bait and Switch; Trench Buddies; Finally, Success; Summary; Further Reading; CASE 3: Raising Awareness at the Company Level; Introduction; Understanding and Integrating Into the Company; Creating a Plan; Facilitating the Integration of UE; Summary; Further Reading; CASE 4: Usability Step by Step: Small Steps to a More Successful Site; Stealth Usability; Site Structure, Search Engine, and Search Results; Value Versus Viewing Success; Revising Sites and Redeeming Relationships; The Plan and How to Work It; Planning and Preparing the Test 327 $aProject Logistics Team Structure and Deliverables; Session Length and Activities; Recruiting Participants; Success with Sessions; Initial Analysis; Presenting Results; Recommendations for the ADP Site; "Selling" the Recommendations; Long-Term Results; Summary; Further Reading; CASE 5: Growing a Business by Meeting (Real) Customer Needs; Evaluating the Current State of Rev Photo; Developing an Action Plan; Evaluating the Research Data With the Cross-Functional Leadership Team; Summary; Further Reading; CASE 6: But the Usability People Said It Was Okay . . . Or, How Not to "Do Usability" 327 $aEllen Has a Problem The Usability Group at Fourier Software; Ellen Remembers How She Got into This Mess; Nancy's Side of the Story; And, Tom's Version; Fixing the Problem for Good; Taking on a Project the Right Way; How to Say No Gracefully; Summary; Further Reading; PART II: Research, Evaluation, and Design; CASE 7: Estimating a User-Centered Design Effort; Tell Us What You Think It Will Take; The Detailed Estimate; What About Project Management and External Duties?; What About the Development Timeline?; Let's Redefine and Get Started; Now Is the Time for Course Correction 327 $aGood Plans Shape Good Decisions Summary; Further Reading; CASE 8: A Case Study in Card Sorting; Determining the Need for a Card Sort; Planning the Card Sort; Implementing the Card Sort Study; Summary; Further Reading; CASE 9: The HURIE Method: A Case Study Combining Requirements Gathering and User Interface Evaluation; The Context; The Study; Summary; Further Reading; CASE 10: Two Contrasting Case Studies in Integrating Business Analysis with Usability Requirements Analysis and User Interface Design; Case 1: The Thompson Institute: No Business Analysis 327 $aCase 2: The City Police Department: Business Analysis Already Completed 330 $aIntended for both the student and the practitioner, this is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to perform analysis of dozens of UCD work situations and propose solutions for the problem set. The problems posed in the cases cover a wide variety of key tasks and issues facing practitioners today, including those that are related to organizational/managerial topics, UCD methods and processes, and technical/ pr 410 0$aMorgan Kaufmann series in interactive technologies. 517 3 $aReal-world UCD case studies 606 $aNew products$xManagement$vCase studies 606 $aCustomer relations$vCase studies 606 $aUser interfaces (Computer systems)$vCase studies 606 $aReengineering (Management)$vCase studies 606 $aManagement information systems$vCase studies 608 $aElectronic books. 615 0$aNew products$xManagement 615 0$aCustomer relations 615 0$aUser interfaces (Computer systems) 615 0$aReengineering (Management) 615 0$aManagement information systems 676 $a658.5/038 22 676 $a658.5038 701 $aRighi$b Carol$0880760 701 $aJames$b Janice$g(Janice Sue)$0880761 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910458601803321 996 $aUser-centered design stories$91967354 997 $aUNINA