LEADER 03199oam 22005654a 450 001 9910458129803321 005 20211028114841.0 010 $a1-281-74177-9 010 $a9786611741778 010 $a1-84742-235-7 035 $a(CKB)1000000000399646 035 $a(EBL)419361 035 $a(OCoLC)476250132 035 $a(SSID)ssj0000210039 035 $a(PQKBManifestationID)11197002 035 $a(PQKBTitleCode)TC0000210039 035 $a(PQKBWorkID)10266592 035 $a(PQKB)11456707 035 $a(MiAaPQ)EBC419361 035 $a(OCoLC)1148082419 035 $a(MdBmJHUP)musev2_80357 035 $a(EXLCZ)991000000000399646 100 $a20070815j20090102 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe new bureaucracy$eQuality assurance and its critics 210 1$aBristol :$cPolicy Press$dJan. 2009. 210 4$d©Jan. 2009. 215 $a1 online resource (209 p.) 300 $aDescription based upon print version of record. 311 $a1-86134-928-9 327 $aCover; THE NEW BUREAUCRACY; Contents; Acknowledgements; 1. Introduction; 2. Quality assurance as a new occupation; 3. Professionals and quality; 4. Audit and inspection; 5. Organisations and accountability; 6. The problem of red tape; 7. Critical responses; 8. Conclusion: learning to live with regulation; References; Index 330 8 $aAnnotation$bThere has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. the author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work. 606 $aTechnology & Engineering$xQuality Control 606 $aQuality Assurance 608 $aElectronic books. 615 0$aTechnology & Engineering$xQuality Control. 615 0$aQuality Assurance. 676 $a320.6 676 $a352.357 700 $aTravers$b Max$0145781 801 0$bMdBmJHUP 801 1$bMdBmJHUP 906 $aBOOK 912 $a9910458129803321 996 $aThe New Bureaucracy$91961425 997 $aUNINA