LEADER 02873nam 2200589 a 450 001 9910457825903321 005 20200520144314.0 010 $a1-62198-336-6 010 $a0-8144-1784-1 035 $a(CKB)2550000000079355 035 $a(EBL)838310 035 $a(OCoLC)773565443 035 $a(SSID)ssj0000590416 035 $a(PQKBManifestationID)12180876 035 $a(PQKBTitleCode)TC0000590416 035 $a(PQKBWorkID)10671450 035 $a(PQKB)10625159 035 $a(MiAaPQ)EBC838310 035 $a(CaSebORM)9780814417836 035 $a(Au-PeEL)EBL838310 035 $a(CaPaEBR)ebr10527260 035 $a(EXLCZ)992550000000079355 100 $a20110819d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe first-time manager$b[electronic resource] /$fLoren B. Belker, Jim McCormick, and Gary S. Topchik 205 $a6th ed. 210 $aNew York $cAMACOM$d2012 215 $a1 online resource (241 p.) 300 $aIncludes index. 311 $a0-8144-1783-3 327 $aThe road to management -- Starting out -- Building trust and confidence -- Show your appreciation -- Being an active listener -- The new manager's job and pitfalls to avoid -- Dealing with your superiors -- Choosing a managerial style of your own -- Building a team dynamic -- Managing problem employees -- Hiring and interviewing -- Training team members -- Managing change : dealing with resistance -- Disciplining the employee -- "Oh my God! I can't fire anyone!" -- Having a legal awareness -- No secrets -- The human resources department -- The current state of loyalty -- Is there such a thing as motivation? -- Understanding risk inclination -- Encouraging initiative and innovation -- Improving outcomes -- The generation gap -- Writing job descriptions -- Doing performance appraisals -- Salary administration -- Having emotional intelligence -- Developing a positive self-image -- Managing your own time -- The written word -- The grapevine -- Your best friend : delegation -- A sense of humor -- Managing, participating in, and leading meetings -- Taking center stage : the role of public speaking in your career -- Coping with stress -- Having balance in your life -- A touch of class. 330 $aMore than a quarter of a million copies sold! 606 $aSupervision of employees 606 $aOffice management 608 $aElectronic books. 615 0$aSupervision of employees. 615 0$aOffice management. 676 $a658.3/02 700 $aBelker$b Loren B$0874379 701 $aMcCormick$b Jim$0895993 701 $aTopchik$b Gary S$0861167 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910457825903321 996 $aThe first-time manager$92001653 997 $aUNINA