LEADER 05233oam 2200733I 450 001 9910457665203321 005 20200520144314.0 010 $a1-136-64032-0 010 $a0-203-80439-2 024 7 $a10.4324/9780203804391 035 $a(CKB)2550000000096734 035 $a(EBL)958645 035 $a(OCoLC)798530327 035 $a(SSID)ssj0000652294 035 $a(PQKBManifestationID)11457079 035 $a(PQKBTitleCode)TC0000652294 035 $a(PQKBWorkID)10641758 035 $a(PQKB)10943546 035 $a(MiAaPQ)EBC958645 035 $a(Au-PeEL)EBL958645 035 $a(CaPaEBR)ebr10542094 035 $a(CaONFJC)MIL760914 035 $a(OCoLC)784952852 035 $a(EXLCZ)992550000000096734 100 $a20180706d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aTourism supply chain management /$fHaiyan Song 205 $a1st ed. 210 1$aAbingdon, Oxon ;$aNew York :$cRoutledge,$d2012. 215 $a1 online resource (217 p.) 225 1 $aRoutledge advances in tourism ;$v23 300 $aDescription based upon print version of record. 311 $a0-415-58156-7 311 $a0-415-58155-9 320 $aIncludes bibliographical references (p. [184]-196) and index. 327 $aFront Cover; Tourism Supply Chain Management; Copyright Page; Contents; List of Figures; List of Tables; Preface; List of Abbreviations; 1. Introduction to Tourism Supply Chain Management; Learning object; 1.1 Background; 1.2 Supply chain management in tourism; 1.3 Critical issues in TSCM; 1.4 Theoretical framework; 1.5 Summary; Discussion questions; 2. Demand Management and Forecasting; Learning objectives; 2.1 Introduction; 2.2 Tourism demand management; 2.3 Collaborative TSC forecasting; 2.4 Forecasting methods; 2.5 Collaborative forecasting system design; 2.6 Summary; Discussion questions 327 $a3. Tourism Supply Chain CoordinationLearning objectives; 3.1 Difficulties with TSC coordination; 3.2 Conflicting objectives; 3.3 Costs of poor information sharing; 3.4 Coordination mechanisms; 3.5 Information sharing; 3.6 Summary; Discussion questions; 4. Tourism Supply Chain Competition; Learning objectives; 4.1 Tourism supply chain competition; 4.2 Game theory and its application to TSC competition; 4.3 Competition in a tourism supply chain; 4.4 Summary; Discussion questions; 5. Chain versus Chain Competition; Learning objectives; 5.1 Chain versus chain competition 327 $a5.2 Game-theoretic framework5.3 Impact of tourism supply chain membership; 5.4 Impact of tourism supply chain preference; 5.5 Impact of cross-sector integration; 5.6 Impact of inter-sector integration; 5.7 Summary; Discussion questions; 6. Tourism Distribution Channels; Learning objectives; 6.1 Tourism supply chain and distribution channels; 6.2 Channel intermediaries; 6.3 Tourism distribution channel structure; 6.4 Tourism distribution channel development; 6.5 Tourism distribution channel members; 6.6 Summary; Discussion questions; 7. Capacity and Inventory Issues in TSCM 327 $aLearning objectives7.1 Introduction; 7.2 Tourism capacity management; 7.3 Overbooking strategy; 7.4 Revenue management; 7.5 Summary; Discussion questions; 8. Customer Relationship Management in TSCs; Learning objectives; 8.1 Introduction; 8.2 Definitions of CRM; 8.3 Key components of CRM; 8.4 Customer service management; 8.5 e-CRM; 8.6 Summary; Discussion questions; 9. Information Communication Technologies and TSCM; Learning objectives; 9.1 Information communication technologies and tourism; 9.2 ICT-empowered tourism; 9.3 ICT impacts on TSCs; 9.4 ICTs and tourism in China; 9.5 Summary 327 $aDiscussion questions10. Conclusions and Future Research Directions; 10.1 Collaborative TSC planning and forecasting; 10.2 TSC coordination; 10.3 TSC dynamics; 10.4 Integrated product and TSC design; 10.5 ICT-empowered TSCM; References; Index 330 $aFierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient riv 410 0$aRoutledge advances in tourism ;$v23. 606 $aTourism$xManagement 606 $aHospitality industry$xManagement 606 $aBusiness logistics 608 $aElectronic books. 615 0$aTourism$xManagement. 615 0$aHospitality industry$xManagement. 615 0$aBusiness logistics. 676 $a338.47910687 676 $a910.68/7 676 $a910.687 700 $aSong$b Haiyan.$0907348 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910457665203321 996 $aTourism supply chain management$92029794 997 $aUNINA