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010   $a1-281-01426-5
010   $a9786611014261
010   $a0-08-049633-4
024 7 $a10.4324/9780080496337 
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035   $a(EBL)297129
035   $a(OCoLC)437182283
035   $a(SSID)ssj0000197112
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035   $a(PQKBTitleCode)TC0000197112
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035   $a(MiAaPQ)EBC297129
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035   $a(CaPaEBR)ebr10180774
035   $a(CaONFJC)MIL101426
035   $a(OCoLC)166885517
035   $a(EXLCZ)991000000000350486
100   $a20180706d2003      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aManaging relationships at work /$f[Dela Jenkins]
205   $a4th ed.
210  1$aOxford :$cPergamon Flexible Learning,$d2003.
215   $a1 online resource (125 p.)
225 1 $aSuperseries
300   $a"Published for the Institute of Leadership & Management."
300   $aPrevious ed.: 1997.
311   $a0-7506-5891-6 
327   $aFront Cover; Managing Relationships at Work; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM Qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: The importance of good relationships; 1. Introduction; 2. A definition of 'relationship'; 3. Formal and informal relationships within organizations; 4. External relationships; 5. Differences between people - the effects on relationship building; 6. Relationships and organizational culture; 7. Summary; Session B: Building a positive environment
327   $a1. Introduction2. Groups and teams; 3. Behaviour breeds behaviour; 4. Personal qualities; 5. Interpersonal skills; 6. Emotional intelligence; 7. Developing a culture of trust; 8. Confidentiality; 9. Choosing your leadership style; 10. Summary; Session C: How to get the result you want; 1. Introduction; 2. Instructing; 3. Influencing; 4. Persuading; 5. Negotiating; 6. Summary; Session D: Managing conflict; 1. Introduction; 2. The value of personal power; 3. Causes of conflict; 4. Resolving conflict situations; 5. The 4-step model for resolving conflict; 6. Achieving a win-win situation
327   $a7. SummaryPerformance checks; 1. Quick quiz; 2. Workbook assessment; 3. Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities; 6. Answers to the quick quiz; 7. Certificate
330   $aWith forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
410  0$aSuperseries (Institute of Leadership & Management (Great Britain))
606   $aInterpersonal relations$vProblems, exercises, etc
606   $aLeadership$vProblems, exercises, etc
606   $aTeams in the workplace$vProblems, exercises, etc
608   $aElectronic books.
615  0$aInterpersonal relations
615  0$aLeadership
615  0$aTeams in the workplace
676   $a650.13
676   $a658.4/062
700   $aJenkins$b Dela.$0899122
712 02$aInstitute of Leadership & Management (Great Britain)
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910457300603321
996   $aManaging relationships at work$92008775
997   $aUNINA