LEADER 04904nam 22006134a 450 001 9910457240003321 005 20200520144314.0 010 $a1-280-26551-5 010 $a9786610265510 010 $a0-471-70097-5 035 $a(CKB)1000000000355512 035 $a(EBL)219012 035 $a(OCoLC)475925628 035 $a(SSID)ssj0000116295 035 $a(PQKBManifestationID)11132147 035 $a(PQKBTitleCode)TC0000116295 035 $a(PQKBWorkID)10033401 035 $a(PQKB)11666400 035 $a(MiAaPQ)EBC219012 035 $a(Au-PeEL)EBL219012 035 $a(CaPaEBR)ebr10114108 035 $a(CaONFJC)MIL26551 035 $a(EXLCZ)991000000000355512 100 $a20040413d2005 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBusiness process outsourcing$b[electronic resource] $ethe competitive advantage /$fRick L. Click, Thomas N. Duening 210 $aHoboken, N.J. $cJohn Wiley & Sons$dc2005 215 $a1 online resource (257 p.) 300 $aDescription based upon print version of record. 311 $a0-471-65577-5 320 $aIncludes bibliographical references (p. 223-231) and index. 327 $aBusiness Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO? 327 $aChapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS 327 $aSTEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY 327 $aChapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY 327 $aPart Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index 330 $aBusiness Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, 606 $aContracting out 608 $aElectronic books. 615 0$aContracting out. 676 $a658.4/058 700 $aClick$b Rick L$0900529 701 $aDuening$b Thomas N$0900530 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910457240003321 996 $aBusiness process outsourcing$92011934 997 $aUNINA LEADER 03296oam 2200553I 450 001 9910792690003321 005 20160809101903.0 010 $a1-78635-481-0 035 $a(CKB)3710000000972416 035 $a(MiAaPQ)EBC4717029 035 $a(UtOrBLW)ovld21000084 035 $a(EXLCZ)993710000000972416 100 $a20170327h20162017 oy 0 135 $aurun||||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 00$aCommunication and information technologies annual $edigital empowerment : opportunities and challenges of inclusion in Latin America and the Caribbean /$fedited by Laura Robinson, Jeremy Schulz, Hopeton S. Dunn 210 1$aBingley, England :$cEmerald Group Publishing Limited,$d2017. 210 4$dİ2017 215 $a1 online resource (390 pages) 225 1 $aStudies in Media and Communications,$x2050-2060 ;$vv. 12 311 $a1-78635-482-9 320 $aIncludes bibliographical references. 327 $aPrelims -- Opportunities and challenges: young people -- Opportunities and challenges: women and gender -- Opportunities and challenges: existing policy frameworks -- Opportunities and challenges: communities and the public sphere. 330 $aSponsored by the Communication, Information Technologies, and Media Sociology section of the American Sociological Association (CITAMS), this volume assembles relevant research focusing on ICTs in Latin America and the Caribbean, two understudied areas of global importance. Regarding Latin America, the mobile broadband revolution is taking place and the spread of mobile telephony and broadband Internet is beginning to reach more economically diverse populations. Concerning the Caribbean, this region reflects perhaps the greatest cultural, geographical and linguistic diversity in the Western hemisphere. Because of historical links with Africa, Europe and other metropoles and the region's proximity to the United States and Latin America, the Caribbean offers a unique angle from which to examine the growth of ICTs. The volume features international editorial teams with leading scholars from the Caribbean, Latin America, and North America. Bringing these voices together, the volume sheds light on how existing policies are meeting challenges to digital inclusion, as well as the benefits of connectivity within these societal contexts. 410 0$aStudies in Media and Communications ;$vv. 12 606 $aSocial Science$xMedia Studies$2bisacsh 606 $aCommunication studies$2bicssc 606 $aInformation society$zLatin America 606 $aInformation technology$zLatin America 606 $aInformation society$zCaribbean Area 606 $aInformation technology$zCaribbean Area 615 7$aSocial Science$xMedia Studies. 615 7$aCommunication studies. 615 0$aInformation society 615 0$aInformation technology 615 0$aInformation society 615 0$aInformation technology 676 $a004 702 $aRobinson$b Laura 702 $aSchulz$b Jeremy 702 $aDunn$b Hopeton S. 801 0$bUtOrBLW 801 1$bUtOrBLW 906 $aBOOK 912 $a9910792690003321 996 $aCommunication and information technologies annual$93698227 997 $aUNINA