LEADER 03091nam 2200613 a 450 001 9910457096403321 005 20200520144314.0 010 $a1-282-15081-2 010 $a9786612150814 010 $a1-907830-06-5 035 $a(CKB)2550000000032072 035 $a(EBL)861972 035 $a(OCoLC)764556819 035 $a(SSID)ssj0000299419 035 $a(PQKBManifestationID)12098384 035 $a(PQKBTitleCode)TC0000299419 035 $a(PQKBWorkID)10240431 035 $a(PQKB)11333050 035 $a(MiAaPQ)EBC861972 035 $a(Au-PeEL)EBL861972 035 $a(CaPaEBR)ebr10459672 035 $a(CaONFJC)MIL215081 035 $a(EXLCZ)992550000000032072 100 $a20110426d2007 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aImproving patient outcomes$b[electronic resource] $ea resource for ward leaders /$fAlison Wells 210 $aKeswick [England] $cM&K Update$d2007 215 $a1 online resource (163 p.) 300 $aDescription based upon print version of record. 311 $a1-905539-06-1 320 $aIncludes bibliographical references and index. 327 $aPrelims; Table of contents; About the author; Introduction; Chapter 1 Improving patient outcomes; Chapter 2 Diagnosis: how well is your team performing?; Chapter 3 Selecting team members; Chapter 4 Creating and sustaining a learning environment; Chapter 5 Performance management; Chapter 6 Understanding change and its impact on team performance; Chapter 7 Implementing systems to support effective team working; Chapter 8 Involving patients in their care; Chapter 9 Measuring performance; Appendix 1: Interviewing scoring template; Appendix 2: Team work survey; Appendix 3: Providing references 327 $aAppendix 4: Templates for effective meetingsAppendix 5: Return to work interview template; Appendix 6: Complaints analysis pro forma; Common acronyms; References; Index 330 $aImproving Patient Outcomes is aimed at ward and department leaders and prospective leaders. The evidence for effective team working and its impact on patient care is readily available and as a leader you do not have to make enormous changes to the way you work to have an effect. All the chapters link with each other but they also stand-alone. You are not expected to work on your own to implement changes but to seek out help from your peers and colleagues within your team and organisation. 606 $aHealth services administration$zEngland 606 $aHealth facilities$xPersonnel management 606 $aOutcome assessment (Medical care) 608 $aElectronic books. 615 0$aHealth services administration 615 0$aHealth facilities$xPersonnel management. 615 0$aOutcome assessment (Medical care) 676 $a610.73 700 $aWells$b Alison$0979881 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910457096403321 996 $aImproving patient outcomes$92234837 997 $aUNINA