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200 10$aSwans, swine, and swindlers$b[electronic resource] $ecoping with the growing threat of mega-crises and mega-messes /$fCan M. Alpaslan and Ian I. Mitroff
210   $aStanford, California $cStanford Business Books, An Imprint of Stanford University Press$d2011
215   $a1 online resource (232 p.)
225 1 $aHigh reliability and crisis management
300   $aDescription based upon print version of record.
311   $a0-8047-7137-5 
320   $aIncludes bibliographical references and index.
327   $aContents; Preface; Part I: Uncovering Assumptions; 1. A Crisis Is Not What We Have Been Led to Believe;  Every Crisis Is an Existential Crisis of Meaning; 2. What Is a Mess? The Fundamental Differences Between Exercises, Problems, and Messes; 3. All Crises Are Messes; 4. When Good Organizations Do Unwise, Immature, and Bad Things; 5. It's the Culture; Part II: Managing Assumptions; 6. Overcoming Mega-Denial; 7. Beyond Fear-Based Crisis Management; Part III: Applications; 8. The Art and Science of Messy Inquiry
327   $a9. Trust, Transparency, and Reliability: What Can the HROs Teach the Financial Sector?Afterword; Notes; Index
330   $aSwans, Swine, and Swindlers addresses a core, contemporary question:  What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11?This book explores the concept of ""messes."" A mess is a web of complex and dynamically interacting, ill-defined, and/or wicked problems; their solutions; and our conscious and unconscious assumptions, beliefs, emotions, and values. The roots of messes can be classified as Swans (the inability to surface and test false assumptions and mistaken beliefs), Swine (the inability to confront and m
410  0$aHigh reliability and crisis management.
606   $aCrisis management
606   $aConflict management
608   $aElectronic books.
615  0$aCrisis management.
615  0$aConflict management.
676   $a658.4/77
700   $aAlpaslan$b Can M$g(Can Murat)$01043401
701   $aMitroff$b Ian I$049358
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910456969803321
996   $aSwans, swine, and swindlers$92468350
997   $aUNINA