LEADER 04320nam 2200673 450 001 9910456527003321 005 20200520144314.0 010 $a1-4426-7136-X 024 7 $a10.3138/9781442671362 035 $a(CKB)2430000000001422 035 $a(EBL)4671233 035 $a(SSID)ssj0000375446 035 $a(PQKBManifestationID)11282488 035 $a(PQKBTitleCode)TC0000375446 035 $a(PQKBWorkID)10475251 035 $a(PQKB)11524750 035 $a(CaBNvSL)thg00600666 035 $a(MiAaPQ)EBC3255379 035 $a(MiAaPQ)EBC4671233 035 $a(DE-B1597)464217 035 $a(OCoLC)1013954651 035 $a(OCoLC)944178423 035 $a(DE-B1597)9781442671362 035 $a(Au-PeEL)EBL4671233 035 $a(CaPaEBR)ebr11256951 035 $a(OCoLC)244768542 035 $a(EXLCZ)992430000000001422 100 $a20160922h20012001 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBeyond service $estate workers, public policy, and the prospects for democratic administration /$fGreg McElligott 210 1$aToronto, [Ontario] ;$aBuffalo, [New York] :$cUniversity of Toronto Press,$d2001. 210 4$dİ2001 215 $a1 online resource (351 p.) 225 0 $aIPAC Series in Public Management and Governance 300 $aDescription based upon print version of record. 311 $a0-8020-4766-1 320 $aIncludes bibliographical references and index. 327 $tFrontmatter -- $tContents -- $tAcknowledgments -- $tAbbreviations -- $tIntroduction -- $tPart 1: The View from the Front Line -- $t1. 'Appearing to Be in Control' -- $t2. Class and Management in the Canadian State -- $t3. Beyond Reason: The New Legitimation -- $tPart 2: Border Disputes -- $t4. External Pressures, Internal Needs -- $t5. Bargaining and Beyond -- $t6. Clients and Consciousness -- $t7. Front-Line Workers and Public Policy -- $tPart 3: Self-Management and Citizenship -- $t8. State Workers and Democratic Administration -- $tConclusion: Bringing State Workers In -- $tNotes -- $tReferences -- $tIndex 330 $aIn this seminal work, Greg McElligott traces neoconservative labour market policy from its international origins to the local offices of the Canadian state. In doing so he challenges the elite focus of most policy studies and shows how resistance and informal policy-making among frontline state workers can lay the foundations for a new, more democratic, state.This study concerns one department of Canadian government - Employment and Immigration Canada (EIC) - and one policy field - labour market policy from 1976-1991. Professor McElligott unearths resistance in workplaces where "cutting edge" neoconservative managers were trying to reshape government services, and inserts frontline workers into state theories, policy debates and progressive political strategies. He argues that the neglect of these workers makes key state theories incomplete and separates policy-making theory - and practice - from actual state outputs. One consequence is that progressives have foregone many promising strategic opportunities.McElligott concludes that indirect democracy and bureaucratic hierarchy are not inevitable and lays out a proposal for "Public Service Councils" and self-managed state workplaces. Rich in critical analysis and provocative in intent, Beyond Service challenges current trends in administrative theory and policy-making, and will be of great interest to academics, policy research bodies, union researchers, educators, and, most importantly, those very frontline government workers whose input is not recognized and whose potential this text will help to realize. 606 $aEmployee-management relations in government$zCanada 606 $aCivil service$zCanada 606 $aManagement$xEmployee participation$zCanada 608 $aElectronic books. 615 0$aEmployee-management relations in government 615 0$aCivil service 615 0$aManagement$xEmployee participation 676 $a331/.04135171 700 $aMcElligott$b Greg$f1959-$01045512 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910456527003321 996 $aBeyond service$92471858 997 $aUNINA