LEADER 05308nam 2200841 450 001 9910456375203321 005 20200520144314.0 010 $a0-8020-9490-2 010 $a9786612014451 010 $a1-282-01445-5 010 $a1-4426-8546-8 024 7 $a10.3138/9781442685468 035 $a(CKB)2430000000002025 035 $a(EBL)3262976 035 $a(SSID)ssj0000478209 035 $a(PQKBManifestationID)12230792 035 $a(PQKBTitleCode)TC0000478209 035 $a(PQKBWorkID)10417513 035 $a(PQKB)10133832 035 $a(SSID)ssj0000289771 035 $a(PQKBManifestationID)11222059 035 $a(PQKBTitleCode)TC0000289771 035 $a(PQKBWorkID)10401715 035 $a(PQKB)11698767 035 $a(CaBNvSL)thg00601151 035 $a(CaPaEBR)418939 035 $a(MiAaPQ)EBC3262976 035 $a(MiAaPQ)EBC4672406 035 $a(DE-B1597)465190 035 $a(OCoLC)1013964523 035 $a(OCoLC)944177012 035 $a(DE-B1597)9781442685468 035 $a(Au-PeEL)EBL4672406 035 $a(CaPaEBR)ebr11258073 035 $a(OCoLC)958516319 035 $a(EXLCZ)992430000000002025 100 $a20160923h20072007 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aDigital state at the leading edge /$fSandford Borins [and four others] 210 1$aToronto, [Canada] ;$aBuffalo, [New York] ;$aLondon, [England] :$cUniversity of Toronto Press,$d2007. 210 4$dİ2007 215 $a1 online resource (458 p.) 225 1 $aInstitute of Public Administration of Canada Series in Public Management and Governance 300 $a"IPAC IAPC". 311 $a0-8020-9118-0 320 $aIncludes bibliographical references and index. 327 $tFrontmatter -- $tContents -- $tAcknowledgments -- $tIntroduction / $rBorins, Sandford -- $t1. Conceptual Framework / $rBorins, Sandford -- $t2. The Government of Canada: Government On-Line and Citizen-Centred Service / $rBrown, David -- $t3. What Keeps a CIO Awake at Night? Evidence from the Ontario Government / $rBorins, Sandford -- $t4. Beyond Bubble Gum and Goodwill: Integrating Service Delivery / $rKernaghan, Kenneth -- $t5. Citizen Relationship Management in Canadian Cities: Starting to Dial 311 / $rBontis, Nick -- $t6. Mining the Nation's Intellectual Capital: Knowledge Management in Government / $rBontis, Nick -- $t7. Moving Beyond Politics as Usual? Online Campaigning / $rKernaghan, Kenneth -- $t8. Making Political Connections: IT and Legislative Life / $rKernaghan, Kenneth -- $t9. E-Consultation: Technology at the Interface between Civil Society and Government / $rBorins, Sandford / Brown, David -- $t10. Digital Leadership: The Human Face of IT / $rBorins, Sandford / Brown, David -- $t11. Evolution or Revolution? E-Government in the United States / $rThompson, Fred -- $t12. Don't Try This at Home: Lessons from England / $rPerri -- $t13. Is IT Transforming Government? Evidence and Lessons from Canada / $rBorins, Sandford -- $tReferences -- $tIndex 330 $aThe impact of information technology (IT) on government in the last five years has been profound. Using the governments of Canada and Ontario (both recognized as international leaders in the use of IT) as case studies, Digital State at the Leading Edge is the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement.Using the concepts of channel choice, procurement market analysis, organizational integration, and digital leadership, this study explores the inter-relationships among all these aspects of the application of IT to government and politics. The authors seek to understand how IT is transforming government and what the nature of that transformation is. In the process, they offer an explanation of Canada's relative success, and conclude with practical advice to politicians and public servants about how to manage IT in government more effectively.Based on new and original research undertaken over the last five years, the findings of this intriguing study will be of interest to those studying or working in the fields of public administration, political science, and information technology. 410 0$aInstitute of Public Administration of Canada series in public management and governance. 606 $aInternet in public administration$zCanada 606 $aInformation technology$xGovernment policy$zCanada 606 $aInternet in public administration 606 $aInformation technology$xGovernment policy 608 $aElectronic books. 615 0$aInternet in public administration 615 0$aInformation technology$xGovernment policy 615 0$aInternet in public administration. 615 0$aInformation technology$xGovernment policy. 676 $a351.710285 700 $aBorins$b Sandford, $0941206 702 $aBorins$b Sandford 712 02$aInstitute of Public Administration of Canada. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910456375203321 996 $aDigital state at the leading edge$92122928 997 $aUNINA