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010   $a0-8058-4060-5
010   $a1-135-64024-6
010   $a1-283-29387-0
010   $a9786613293879
010   $a1-4106-0949-9
035   $a(CKB)111087027887922
035   $a(EBL)335483
035   $a(OCoLC)476147516
035   $a(SSID)ssj0000236827
035   $a(PQKBManifestationID)11188305
035   $a(PQKBTitleCode)TC0000236827
035   $a(PQKBWorkID)10188875
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035   $a(MiAaPQ)EBC335483
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035   $a(CaONFJC)MIL329387
035   $a(EXLCZ)99111087027887922
100   $a20030506d2004      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aResponding to crisis$b[electronic resource] $ea rhetorical approach to crisis communication /$fedited by Dan Pyle Millar, Robert L. Heath
210   $aMahwah, N.J. $cLawrence Erlbaum$d2004
215   $a1 online resource (388 p.)
225 1 $aLEA's communication series
300   $aDescription based upon print version of record.
311   $a1-4106-0949-9 
311   $a0-8058-4059-1 
320   $aIncludes bibliographical references and indexes.
327   $apt. 1. Crisis preparation : planning for the inevitable -- pt. 2. Crisis response : the time to speak -- pt. 3. After the dance is over : postcrisis response.
330   $aIn recent years, researchers and practitioners have explored the nature, theory, and best practices that are required for effective and ethical crisis preparation and response. The consequences of being unprepared to respond quickly, appropriately, and ethically to a crisis are dramatic and well documented. For this reason, crisis consulting and the development of crisis response plans and protocols have become more than a cottage industry.   Taking a rhetorical view of crisis events and utterances, this book is devoted to adding new insights to the discussion, and to describing a 
410  0$aLEA's communication series.
606   $aCrisis management
606   $aCommunication in management
606   $aOrganizational change
608   $aElectronic books.
615  0$aCrisis management.
615  0$aCommunication in management.
615  0$aOrganizational change.
676   $a658.4/056
701   $aMillar$b Dan Pyle$f1938-$0931237
701   $aHeath$b Robert L$g(Robert Lawrence),$f1941-$0894384
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910456165903321
996   $aResponding to crisis$92094876
997   $aUNINA