LEADER 01653nlm0 22004451i 450 001 990009238660403321 010 $a9783540766278 035 $a000923866 035 $aFED01000923866 035 $a(Aleph)000923866FED01 035 $a000923866 100 $a20100926d2007----km-y0itay50------ba 101 0 $aeng 102 $aDE 135 $adrnn-008mamaa 200 1 $aStabilization, Safety, and Security of Distributed Systems$bRisorsa elettronica$e9th International Symposium, SSS 2007 Paris, France, November 14-16, 2007 Proceedings$fedited by Toshimitsu Masuzawa, Sébastien Tixeuil 210 $aBerlin ; Heidelberg$cSpringer$d2007 225 1 $aLecture Notes in Computer Science$x0302-9743$v4838 230 $aDocumento elettronico 336 $aTesto 337 $aFormato html, pdf 702 1$aMasuzawa,$bToshimitsu 702 1$aTixeuil,$bSébastien 801 0$aIT$bUNINA$gREICAT$2UNIMARC 856 4 $zFull text per gli utenti Federico II$uhttp://dx.doi.org/10.1007/978-3-540-76627-8 901 $aEB 912 $a990009238660403321 961 $aAlgorithm Analysis and Problem Complexity 961 $aComputation by Abstract Devices 961 $aComputer Communication Networks 961 $aComputer Communication Networks 961 $aComputer science 961 $aComputer Science 961 $aComputer software 961 $aInformation Systems 961 $aManagement of Computing and Information Systems 961 $aSoftware engineering 961 $aSpecial Purpose and Application-Based Systems 996 $aStabilization, Safety, and Security of Distributed Systems$9772094 997 $aUNINA LEADER 02138nam 2200577 a 450 001 9910455927103321 005 20200520144314.0 010 $a0-309-51937-3 010 $a0-585-14486-9 035 $a(CKB)110986584752722 035 $a(SSID)ssj0000257439 035 $a(PQKBManifestationID)11194614 035 $a(PQKBTitleCode)TC0000257439 035 $a(PQKBWorkID)10253481 035 $a(PQKB)11137774 035 $a(MiAaPQ)EBC3375554 035 $a(Au-PeEL)EBL3375554 035 $a(CaPaEBR)ebr10040971 035 $a(OCoLC)923256984 035 $a(EXLCZ)99110986584752722 100 $a20000314d1999 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aTesting, teaching, and learning$b[electronic resource] $ea guide for states and school districts /$fCommittee on Title I Testing and Assessment, Board on Testing and Assessment, Commission on Behavioral and Social Sciences and Education, National Research Council ; Richard F. Elmore and Robert Rothman, editors 210 $aWashington, D.C. $cNational Academy Press$dc1999 215 $axiii, 120 p 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a0-309-06534-8 320 $aIncludes bibliographical references (p. 102-110) and index. 606 $aSpecial education$xStandards$zUnited States 606 $aCompensatory education$xStandards$zUnited States 606 $aSpecial education$xGovernment policy$zUnited States 606 $aCompensatory education$xGovernment policy$zUnited States 608 $aElectronic books. 615 0$aSpecial education$xStandards 615 0$aCompensatory education$xStandards 615 0$aSpecial education$xGovernment policy 615 0$aCompensatory education$xGovernment policy 676 $a379.1/58/0973 701 $aRothman$b Robert$f1959-$01053095 701 $aElmore$b Richard F$0886331 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910455927103321 996 $aTesting, teaching, and learning$92484782 997 $aUNINA LEADER 06251nam 22006131c 450 001 9910511357903321 005 20200115203623.0 010 $a1-4729-1851-7 010 $a1-4729-1850-9 024 7 $a10.5040/9781472918512 035 $a(CKB)3710000000341942 035 $a(EBL)1925554 035 $a(OCoLC)900606184 035 $a(SSID)ssj0001435552 035 $a(PQKBManifestationID)11773815 035 $a(PQKBTitleCode)TC0001435552 035 $a(PQKBWorkID)11434352 035 $a(PQKB)10939692 035 $a(MiAaPQ)EBC1925554 035 $a(UtOrBLW)bpp09259429 035 $a(EXLCZ)993710000000341942 100 $a20150827d2015 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aNine keys to world-class business process outsourcing $fMary Lacity and Leslie Willcocks 210 1$aLondon $cBloomsbury $d2015. 215 $a1 online resource (265 p.) 300 $aIncludes index 311 $a1-336-21147-4 311 $a1-4729-1848-7 320 $aIncludes bibliographical references and index. 327 $aCover; HalfTitle; Title; Copyright; Contents; List of figures; List of tables; Professional credits; Acknowledgements; Foreword; Introduction: Outsourcingas evolution; Chapter 1 Introducing the nine keys to world-class BPO1; 1.1. Introduction; 1.2. The BPO report card; 1.3. Sourcing practices that lead to good performance; 1.4. The nine keys to world-class performance; 1.5. Lessons learned; Chapter 2 . Key 1: Assign a great leadership pair; 2.1. Introduction; 2.2. The ten attributes of effective leadership pairs; 2.3. Rating the leadership pair attributes 327 $a4.3. Transition management capability4.4. Ongoing change management; 4.5. Conclusion; Chapter 5 . Key 4: Adopt a partnering approach to governance; 5.1. Introduction; 5.2. The partnership view; 5.3. Partnering behaviours; 5.4. Conclusion; Chapter 6 . Key 5: Align the retained organization, outsourced processes and provider staff; 6.1. Introduction; 6.2. Structures transformed from 'pyramids' to 'diamonds'; 6.3. Employees transformed from 'back-office' doers to 'front-office' service coordinators; 6.4. Internal clients transformed from 'users' to 'customers' 327 $a6.5. Provider relationships transformed from 'them' to 'us'6.6. Conclusion; Chapter 7 . Key 6: Resolve issues together and conflicts fairly; 7.1. Introduction; 7.2. Principles of collaborative problem-solving; 7.3. Problems that arise in BPO relationships; 7.4. Stories of service issues; 7.5. Stories of relationship traumas; 7.6. Stories of commercial conflicts; 7.7. Conclusion; Chapter 8 . Key 7: Use technology as enabler and accelerator of performance; 8.1. Introduction; 8.2. Self-service portals; 8.3. Automation; 8.4. Business analytics and forecasting tools 327 $a8.5. Workflow tools8.6. Governance tools; 8.7. Cloud delivery; 8.8. Conclusion; Chapter 9 . Key 8: Deploy domain expertise and business analytics; 9.1. Introduction; 9.2. The case of a grocery retailer; 9.3. The case of an aircraft engine manufacturer; 9.4. The case of reducing healthcare claim errors; 9.5. Conclusion; Chapter 10 . Key 9: Prioritize and incent innovation; 10.1. Introduction; 10.2. Definitions and examples on innovations; 10.3. Incenting innovation; 10.4. Delivering innovation; 10.5. Conclusion 327 $aChapter 11 . Microsoft case study: Engaging a BPO provider to help create OneFinance 330 $a"Business Process Outsourcing (BPO)-- the sourcing of business services through external third parties--is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas."--Bloomsbury Publishing 330 8 $aBusiness Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas 606 $aContracting out 606 $2Organizational theory & behaviour 615 0$aContracting out. 676 $a342.408/5 700 $aLacity$b Mary, Cecilia$01066048 702 $aWillcocks$b Leslie 801 0$bUtOrBLW 801 1$bUtOrBLW 801 2$bUkLoBP 906 $aBOOK 912 $a9910511357903321 996 $aNine keys to world-class business process outsourcing$92548528 997 $aUNINA