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010   $a9786613403483
010   $a3-598-44028-6
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100   $a20071101d2007      uy             0
101 0 $aeng
135   $aur|||||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aMeasuring quality$b[electronic resource] $eperformance measurement in libraries /$fRoswitha Poll, Peter te Boekhorst
205   $a2nd rev. ed.
210   $aMu?nchen $cK.G. Saur$d2007
215   $a1 online resource (272 pages)
225 1 $aIFLA publications,$x0344-6891 ;$v127
300   $aDescription based upon print version of record.
311   $a3-598-22033-2 
320   $aIncludes bibliographical references (p. 263-267).
327   $tFrontmatter --$tCONTENTS --$tPREFACE --$t1. The role of performance indicators in quality management --$t2. Indicators of impact or outcome --$t3. Overview of the indicators --$t4. Description of the indicators --$t5. List of indicators --$tBackmatter
330   $aThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library
410  0$aIFLA publications ;$v127.
606   $aAcademic libraries$xEvaluation
606   $aPublic libraries$xEvaluation
608   $aElectronic books.
615  0$aAcademic libraries$xEvaluation.
615  0$aPublic libraries$xEvaluation.
676   $a027.7
700   $aPoll$b Roswitha$0801777
701   $aBoekhorst$b Peter te$f1957-$0801778
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910454618703321
996   $aMeasuring quality$92346142
997   $aUNINA