LEADER 03204nam  2200613Ia 450 
001 9910454355703321
005 20200520144314.0
010   $a1-281-80617-X
010   $a9786611806170
010   $a0-8261-1689-2
035   $a(CKB)1000000000704970
035   $a(EBL)423253
035   $a(OCoLC)437109633
035   $a(SSID)ssj0000106693
035   $a(PQKBManifestationID)11127453
035   $a(PQKBTitleCode)TC0000106693
035   $a(PQKBWorkID)10110619
035   $a(PQKB)11464674
035   $a(MiAaPQ)EBC423253
035   $a(Au-PeEL)EBL423253
035   $a(CaPaEBR)ebr10265244
035   $a(CaONFJC)MIL180617
035   $a(EXLCZ)991000000000704970
100   $a19990729d2000      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aAssessing satisfaction in health and long term care$b[electronic resource] $epractical approaches to hearing the voices of consumers /$fRobert A. Applebaum, Jane K. Straker, Scott M. Geron
210   $aNew York $cSpringer$dc2000
215   $a1 online resource (153 p.)
300   $aDescription based upon print version of record.
311   $a0-8261-1305-2 
320   $aIncludes bibliographical references (p. 129-135) and index.
327   $aContents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle
327   $aAppendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W
330   $aDrawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in
606   $aPatient satisfaction
606   $aMedical care$xEvaluation
608   $aElectronic books.
615  0$aPatient satisfaction.
615  0$aMedical care$xEvaluation.
676   $a362.1
701   $aApplebaum$b Robert$01040416
701   $aGeron$b Scott$f1952-$01040417
701   $aStraker$b Jane K$01040418
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910454355703321
996   $aAssessing satisfaction in health and long term care$92463233
997   $aUNINA