LEADER 03204nam 2200613Ia 450 001 9910454355703321 005 20200520144314.0 010 $a1-281-80617-X 010 $a9786611806170 010 $a0-8261-1689-2 035 $a(CKB)1000000000704970 035 $a(EBL)423253 035 $a(OCoLC)437109633 035 $a(SSID)ssj0000106693 035 $a(PQKBManifestationID)11127453 035 $a(PQKBTitleCode)TC0000106693 035 $a(PQKBWorkID)10110619 035 $a(PQKB)11464674 035 $a(MiAaPQ)EBC423253 035 $a(Au-PeEL)EBL423253 035 $a(CaPaEBR)ebr10265244 035 $a(CaONFJC)MIL180617 035 $a(EXLCZ)991000000000704970 100 $a19990729d2000 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aAssessing satisfaction in health and long term care$b[electronic resource] $epractical approaches to hearing the voices of consumers /$fRobert A. Applebaum, Jane K. Straker, Scott M. Geron 210 $aNew York $cSpringer$dc2000 215 $a1 online resource (153 p.) 300 $aDescription based upon print version of record. 311 $a0-8261-1305-2 320 $aIncludes bibliographical references (p. 129-135) and index. 327 $aContents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle 327 $aAppendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W 330 $aDrawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in 606 $aPatient satisfaction 606 $aMedical care$xEvaluation 608 $aElectronic books. 615 0$aPatient satisfaction. 615 0$aMedical care$xEvaluation. 676 $a362.1 701 $aApplebaum$b Robert$01040416 701 $aGeron$b Scott$f1952-$01040417 701 $aStraker$b Jane K$01040418 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910454355703321 996 $aAssessing satisfaction in health and long term care$92463233 997 $aUNINA LEADER 01304nam0 22003131i 450 001 UON00095749 005 20231205102531.904 010 $a88-7694-445-1 100 $a20020107d2000 |0itac50 ba 101 $aita 102 $aIT 105 $a|||| 1|||| 200 1 $aApuleio$eStoria del testo ed interpretazioni$fa cura di Giuseppina Magnaldi, Gian Franco Gianotti 210 $aTorino$cEdizioni dell'Orso$d2000 215 $a332 p.$d22 cm 410 1$1001UON00087361$12001 $aCulture antiche. Studi e testi$fcollana diretta da A. Pennacini, P.I. Donini, G.F. Gianotti$1210 $aAlessandria$cEdizioni dell'Orso.$v11 606 $aFILOLOGIA CLASSICA$xApuleio$3UONC026996$2FI 606 $aAPULEIO$xOpere$xStudi$3UONC029086$2FI 620 $dAlessandria$3UONL000868 676 $a870$cLetteratura latina$v21 702 1$aGIANOTTI$bGian Franco$3UONV056975 702 1$aMAGNALDI$bIosepha$3UONV061482 712 $aEdizioni dell'Orso$3UONV248739$4650 801 $aIT$bSOL$c20240220$gRICA 899 $aSIBA - SISTEMA BIBLIOTECARIO DI ATENEO$2UONSI 912 $aUON00095749 950 $aSIBA - SISTEMA BIBLIOTECARIO DI ATENEO$dSI P 5 0900 $eSI MC 23836 7 996 $aAPULEIO$9555997 997 $aUNIOR