LEADER 04744nam 2200673Ia 450 001 9910453895503321 005 20200520144314.0 010 $a1-281-86591-5 010 $a9786611865917 010 $a1-84816-130-1 035 $a(CKB)1000000000537726 035 $a(EBL)1679627 035 $a(OCoLC)879023798 035 $a(SSID)ssj0000244412 035 $a(PQKBManifestationID)11188950 035 $a(PQKBTitleCode)TC0000244412 035 $a(PQKBWorkID)10164496 035 $a(PQKB)11503744 035 $a(MiAaPQ)EBC1679627 035 $a(WSP)0000P294 035 $a(Au-PeEL)EBL1679627 035 $a(CaPaEBR)ebr10255866 035 $a(CaONFJC)MIL186591 035 $a(EXLCZ)991000000000537726 100 $a20040114d2003 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aService innovation$b[electronic resource] $eorganizational responses to technological opportunities & market imperatives /$feditors, Joe Tidd, Frank M. Hull 210 $aLondon $cImperial College Press$dc2003 215 $a1 online resource (453 p.) 225 1 $aSeries on technology management ;$vv. 9 300 $aDescription based upon print version of record. 311 $a1-86094-367-5 320 $aIncludes bibliographical references (p. 391-427) and index. 327 $aContents ; List of Contributors ; Introduction ; Part I Conceptual and Analytical Frameworks for Service Innovation ; 1 Managing Service Innovation: Variations of Best Practice ; 2 Organizing Innovation in Services ; 3 Getting ""Customer Lock On"" Through Innovation in Services 327 $a4 Services and the Knowledge-Based Economy 5 Service Innovation: Aiming to Win ; Part II Sector and National Studies of Innovation in Services ; 6 The Organization of New Service Development in the USA and UK 327 $a7 Effects of Innovation in Standardised Customised and Bespoke Services: Evidence from Germany 8 Innovation in Healthcare Delivery ; 9 Product Development in Financial Services: Picking the Right Leader for Success ; 10 Of Barnacles and Banking: Innovation in Financial Services 327 $a11 Innovation in Design Engineering and Project Management Services 12 Are Firms Moving ""Downstream"" into High-Value Services? ; Part III Applying Innovation Management Good Practice to Services ; 13 A Composite Framework of Product Development and Delivery Effectiveness in Services 327 $a14 Product Development in Service Enterprises: Case Studies of Good Practice References ; Index 330 $a In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is 410 0$aSeries on technology management ;$vv. 9. 606 $aCustomer services$xTechnological innovations 606 $aService industries$xTechnological innovations 608 $aElectronic books. 615 0$aCustomer services$xTechnological innovations. 615 0$aService industries$xTechnological innovations. 676 $a338.4 701 $aHull$b Frank M$086688 701 $aTidd$b Joseph$f1960-$0144924 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910453895503321 996 $aService innovation$92024476 997 $aUNINA