LEADER 05435nam 22006731 450 001 9910453643703321 005 20200520144314.0 010 $a1-118-60389-3 010 $a1-118-60364-8 035 $a(CKB)2550000001169669 035 $a(EBL)1580438 035 $a(SSID)ssj0001081878 035 $a(PQKBManifestationID)11554845 035 $a(PQKBTitleCode)TC0001081878 035 $a(PQKBWorkID)11090798 035 $a(PQKB)11303029 035 $a(MiAaPQ)EBC1580438 035 $a(DLC) 2013030466 035 $a(Au-PeEL)EBL1580438 035 $a(CaPaEBR)ebr10822371 035 $a(CaONFJC)MIL551654 035 $a(OCoLC)854761797 035 $a(EXLCZ)992550000001169669 100 $a20130712h20142014 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aHealth care quality management $etools and applications /$fThomas K. Ross 205 $aFirst edition. 210 1$aSan Francisco :$cJossey-Bass, a Wiley Brand,$d[2014] 210 4$dİ2014 215 $a1 online resource (626 p.) 300 $aDescription based upon print version of record. 311 $a1-118-50553-0 311 $a1-306-20403-8 320 $aIncludes bibliographical references and index. 327 $aHealth Care Quality Management: Tools and Applications; Copyright; Contents; Figures and Tables; Preface; What the Book Will Not Discuss; The Central Idea of the Text; Overview of the Book; Acknowledgments; The Author; Part 1: The State of Quality Management in Health Care; Chapter 1: Quality in Health Care; Introduction; The Goal of Quality Management; Defining Quality; Defining Health Care Quality; Quality Pioneers in Health Care; Ignaz Semmelweis (1818-1865); Florence Nightingale (1820-1910); Ernest Codman (1869-1940); Requisite Skills for Improving Health Care 327 $aEvolution of Production Processes Quality Control in Industry; Walter Shewhart (1891-1967); W. Edwards Deming (1900-1993); Kaoru Ishikawa (1915-1989); Evolution of Quality Management; System Thinking; Summary; References; Chapter 2: Error and Variation; Introduction; The Medical Decision-Making Process; Human Error and James Reason; Small Area Variations and John Wennberg; John Wennberg; Practice Guidelines and Brent James; The Structure-Process-Outcome Paradigm; The Three Faces of Quality; Underuse, Overuse, and Misuse; Controlling Variation and Improving Outcomes; Summary; References 327 $aChapter 3: Regulating the Quality and Quantity of Health Care Introduction; Licensure, Accreditation, and Credentialing; Occupational Licensing; Suspended Licenses; Licensing of Facilities; Accreditation; Credentialing; Malpractice; The Economics of Health Care Markets; Demand and Supply of Medical Services; The Decision to Purchase; The Demand Curve; The Decision to Produce; The Supply Curve; Health Insurance and Moral Hazard; Copayments; Caveats; Supplier-Induced Demand and the Target Income Hypothesis; A Brief History of Health Care Financing in the United States 327 $aReimbursement Methodologies and Operating Incentives Reimbursement and Overuse, Underuse, and Misuse; Return on Investment on Delivering High-Quality Care; Revenue; Cost of Treatment; Cost of Quality Improvement; Impact on Net Income; Pay for Performance and the CMS Quality Initiative; Summary; References; Part 2: Quality Management Tools; Chapter 4: Process Analysis Tools; Introduction; Tools to Identify Problems; Pareto Charts; Stratification Charts; Histograms; Check Sheets; Tools to Identify Causes; Cause and Effect Diagrams; Cause and Effect Example: Medication Error; Scatter Diagrams 327 $aFlowchartsTools to Identify Solutions; Multivoting; Q-sort; Tool to Monitor Progress; Run Chart; Summary; References; Chapter 5: Root Cause Analysis; Introduction; Root Cause Analysis; The Goal of RCA and Types of Error; Why Do Errors Occur?; Classifying Error; The Causes of Error; The Root Causes of Medical Events; Types of Root Cause Analyses; Single-Event Analysis; Data Collection Techniques; Data Analysis and Identifying a Cause; Implementing Corrective or Preventive Action; Multiple-Event Analysis; Data Collection; Data Analysis; Implementing Preventative Action 327 $aAdding Cases to the Adverse Event Data Base 330 $aIncreasingly health care organizations are challenged to improve patient outcomes, redesign business processes, and execute quality and risk management initiatives. Health Care Quality Management offers anintroduction to the field and practice of quality management, provides hands-on experience with Excel and other tools, and shows how these principles are adopted by health care organizations to improve patient outcomes and program quality. The book includes case studies to illustrate how patient outcomes have been improved and business processes redesigned to achieve improvements in 606 $aHealth services administration$xQuality control 606 $aMedical care$xQuality control 608 $aElectronic books. 615 0$aHealth services administration$xQuality control. 615 0$aMedical care$xQuality control. 676 $a362.1 700 $aRoss$b Thomas K$0282393 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910453643703321 996 $aHealth care quality management$91909172 997 $aUNINA