LEADER 05608nam 2200673 a 450 001 9910452991503321 005 20200520144314.0 010 $a1-118-57328-5 035 $a(CKB)2550000001111859 035 $a(EBL)1469446 035 $a(OCoLC)861081075 035 $a(SSID)ssj0000980885 035 $a(PQKBManifestationID)11985286 035 $a(PQKBTitleCode)TC0000980885 035 $a(PQKBWorkID)10969213 035 $a(PQKB)11253555 035 $a(MiAaPQ)EBC1469446 035 $a(DLC) 2013025649 035 $a(Au-PeEL)EBL1469446 035 $a(CaPaEBR)ebr10748650 035 $a(CaONFJC)MIL511751 035 $a(OCoLC)849822752 035 $a(EXLCZ)992550000001111859 100 $a20130621d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe effective public manager$b[electronic resource] $eachieving success in government organizations /$fSteven Cohen, William Eimicke, and Tanya Heikkila 205 $a5th ed. 210 $aSan Francisco $cJossey-Bass$d2013 215 $a1 online resource (354 p.) 300 $aDescription based upon print version of record. 311 $a1-118-55593-7 311 $a1-299-80500-0 320 $aIncludes bibliographical references and indexes. 327 $aThe Effective Public Manager: Achieving Success in Government Organizations; Copyright; Contents; Preface; The Need for a Fifth Edition; The Goals of This Book; Overview of the Contents; Acknowledgments; The Authors; Chapter 1: The Perpetual Crisis in Public Management; The Current Crisis Defined; Government's Response to the Crisis of Confidence; The National Performance Review; The Challenges of the Performance-Based Movement; Chapter 2: Defining Effective Public Management; The Bumbling Bureaucrat; Managing for Politicians; A Recipe for Failure; Accepting the Negative Image 327 $aLetting the Constraints Constrain YouAllowing Caution to Become Inertia; Hiding Behind Ambiguity; Forgetting That People Matter; The Innovative, Effective Public Manager; Why Risk Taking Is Possible; The Need for Effective and Innovative Public Management; Chapter 3: How to Find and Keep Good People; Why Good People Are Hard to Hire; How to Find Good People; Assessing Staffing Needs; Developing a Recruitment Network; Getting the Word Out; Encouraging Good People to Apply; Judging Applicants; How to Hire the Good People You Have Found; Learning the Rules of the Game 327 $aUsing Temporary Appointments and ContractorsBorrowing People; Selling Your Organization and Its Mission; How to Reward and Keep the Good People in Your Organization; Using Incentives; Encouraging Entrepreneurial Behavior; Using Incentives to Promote Cooperation; Keeping a Good Person from Leaving; How to Get Rid of Inadequate Staff Members; Identifying Poor Performance; Encouraging Improved Performance; Knowing When to Give Up on a Staff Member; Dealing with Inadequate Staff Members; Managing Inadequate Employees You Cannot Fire; Effective Management and Staffing; Revitalizing an Organization 327 $aChapter 4: Developing Effective Working RelationshipsHow to Satisfy the Demands of Superiors, Peers, and Subordinate; Choosing Which Demands to Satisfy; Learning to Listen to Your Coworkers; Knowing Why Informal and Interpersonal Relations Are Critical; How to Keep Your Boss Relatively Happy; Figuring Out Your Boss's Management Style; Preserving Your Boss's Time; Communicating with Your Boss; Working Out Disagreements with Your Boss; How to Keep Your Staff Relatively Happy; Learning What Motivates Your Staff; Communicating with Your Staff; Understanding the Role of Unions in Your Organization 327 $aDealing with an Unhappy StaffKnowing How Hands-On to Be; Communicating in Partnerships and Networks; Electronic Mail, Text Messages, and Social Media: The Global Communication Tool; Chapter 5: Structuring Systems, Tasks, and Responsibilities; How the Organization's Structure Can Help Managers Manage; The Purpose of Organizational Structure; Relationship of Structure to Organizational Needs; The Limits of Structure; What Reorganization Should Accomplish and When It Is Worth the Effort; The Uses of Reorganization; The Costs of Reorganization; Decision to Reorganize 327 $aHow to Maintain Control Without Suffocating Staff Members 330 $a"Revised and updated, this important resource offers highly-accessible coverage of the fundamentals of leading and managing public organizations. All of the key areas of the field are covered and thoughtfully explored through the strategic use of new case studies and real-world examples that are based on recent developments in the sector. The book's new material addresses emerging trends including; the influence of social and mobile technology on management, multi-sectoral public service delivery, innovation and cross-sector collaboration, environmental sustainability, national security and current thinking regarding accountability, transparency and crisis communication"--$cProvided by publisher. 606 $aPublic administration 608 $aElectronic books. 615 0$aPublic administration. 676 $a352.3 686 $aBUS079000$2bisacsh 700 $aCohen$b Steven$f1953 September 6-$0896510 701 $aEimicke$b William B$0896511 701 $aHeikkila$b Tanya$0896512 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910452991503321 996 $aThe effective public manager$92003063 997 $aUNINA