LEADER 04091nam 22006374a 450 001 9910451856703321 005 20200520144314.0 010 $a0-8213-7186-X 035 $a(CKB)1000000000484136 035 $a(EBL)459320 035 $a(OCoLC)507945728 035 $a(SSID)ssj0000085410 035 $a(PQKBManifestationID)11112638 035 $a(PQKBTitleCode)TC0000085410 035 $a(PQKBWorkID)10011328 035 $a(PQKB)11452207 035 $a(MiAaPQ)EBC459320 035 $a(Au-PeEL)EBL459320 035 $a(CaPaEBR)ebr10212639 035 $a(OCoLC)469639209 035 $a(EXLCZ)991000000000484136 100 $a20070518d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aAre you being served?$b[electronic resource] $enew tools for measuring service delivery /$fedited by Samia Amin, Jishnu Das, Markus Goldstein 210 $aWashington, DC $cThe World Bank$dc2008 215 $a1 online resource (454 p.) 300 $aDescription based upon print version of record. 311 $a0-8213-7185-1 320 $aIncludes bibliographical references and index. 327 $aIntroduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- 327 $aQualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery. 330 $aThis publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable r 606 $aMedical care$zDeveloping countries$xQuality control$xMeasurement 606 $aHealth facilities$zDeveloping countries$xQuality control$xMeasurement 606 $aEducational surveys$zDeveloping countries 606 $aQuality assurance$zDeveloping countries$xMeasurement 608 $aElectronic books. 615 0$aMedical care$xQuality control$xMeasurement. 615 0$aHealth facilities$xQuality control$xMeasurement. 615 0$aEducational surveys 615 0$aQuality assurance$xMeasurement. 676 $a362.1 701 $aAmin$b Samia$f1980-$0918299 701 $aDas$b Jishnu$01000128 701 $aGoldstein$b Markus P.$f1970-$0918300 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910451856703321 996 $aAre you being served$92295709 997 $aUNINA