LEADER 04325nam 2200865 a 450 001 9910451604403321 005 20120531150307.0 010 $a1-78268-079-9 010 $a1-283-89302-9 010 $a1-60649-291-8 024 7 $a10.4128/9781606492918 035 $a(CKB)2550000000101647 035 $a(EBL)922364 035 $a(OCoLC)794328878 035 $a(SSID)ssj0000656604 035 $a(PQKBManifestationID)11395673 035 $a(PQKBTitleCode)TC0000656604 035 $a(PQKBWorkID)10633924 035 $a(PQKB)10528761 035 $a(CaBNVSL)swl00400717 035 $a(MiAaPQ)EBC922364 035 $a(Au-PeEL)EBL922364 035 $a(CaPaEBR)ebr10563946 035 $a(CaONFJC)MIL420552 035 $a(OCoLC)875268686 035 $a(EXLCZ)992550000000101647 100 $a20120531d2012 fy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aInsightful quality$b[electronic resource] $ebeyond continuous improvement /$fVictor Sower and Frank Fair 205 $a1st ed. 210 $a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) $cBusiness Expert Press$d2012 215 $a1 online resource (146 p.) 225 1 $aSupply and operations management collection,$x2156-8200 300 $aPart of: 2012 digital library. 311 $a1-60649-290-X 320 $aIncludes bibliographical references (p. 107-117) and index. 327 $aList of tables -- List of figures -- List of examples -- Abbreviations and acronyms -- Acknowledgments -- 1. Introduction -- 2. Why continuous incremental improvement is not sufficient for organizational success -- 3. Insight -- 4. The insightful organization -- 5. Insightful ways of thinking for managers -- 6. Insightful use of existing tools -- Notes -- References -- Index. 330 3 $aWarren Bennis said that management is about doing things right while leadership is about doing the right things. Of course organizations need both good management and good leadership--they need to do the right things right, but Bennis contended that modern organizations are often under-led and over-managed. It is organizational leadership that is essential to attaining and maintaining market leadership over time, and accomplishing this cannot be done with simple solutions or silver bullets. Continuous improvement--optimizing processes, reducing costs, eliminating defects--is about doing things right and is vital to an organization's success. But incremental improvement alone will not assure the long-term success of the organization. Being the low-cost producer of the world's best 1960s era slide rule will not enable a company to compete in today's electronic calculator, tablet computer, and PC world. The world's best floppy disk cannot compete with today's low end USB flash drives--and new ferroelectric material-based memory devices currently under development promise to render flash drive technology obsolete. Today's consumers are not interested in purchasing slide rules and floppy disks even if they are inexpensive and 100% defect-free. Those are products of an obsolete paradigm, and in many cases the companies that produced them are no longer in existence. 410 0$a2012 digital library. 410 0$aSupply and operations management collection.$x2156-8200 606 $aOrganizational change 606 $aLeadership 606 $aStrategic planning 608 $aElectronic books. 610 $aInsight 610 $astrategic quality management 610 $abreakthrough improvement 610 $aparadigm shift 610 $acontinuous improvement 610 $aPlato 610 $ainnovation 610 $acreativity 610 $aquality 610 $atechnological forecasting 610 $aenvironmental scanning 610 $abenchmarking 610 $ahouse of quality 610 $achange management 615 0$aOrganizational change. 615 0$aLeadership. 615 0$aStrategic planning. 676 $a658.406 700 $aSower$b Victor E$0873373 701 $aFair$b Frank$0908590 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910451604403321 996 $aInsightful quality$92032105 997 $aUNINA