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101 0 $aeng
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181   $ctxt
182   $cc
183   $acr
200 10$aHow libraries and librarians help$b[electronic resource] $ea guide to identifying user-centered outcomes /$fJoan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton
210   $aChicago $cAmerican Library Association$d2005
215   $a1 online resource (195 p.) 
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a0-8389-0892-6 
320   $aIncludes bibliographical references and index.
327   $aThe urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.
330   $aThe authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, "Empowering Youth" and "Strengthening Community".
606   $aLibraries$xEvaluation
606   $aLibraries$zUnited States$xEvaluation
606   $aPublic services (Libraries)$xEvaluation
606   $aPublic services (Libraries)$zUnited States$xEvaluation
606   $aPublic libraries$zUnited States$xEvaluation$vCase studies
606   $aLibraries and community$zUnited States
608   $aElectronic books.
615  0$aLibraries$xEvaluation.
615  0$aLibraries$xEvaluation.
615  0$aPublic services (Libraries)$xEvaluation.
615  0$aPublic services (Libraries)$xEvaluation.
615  0$aPublic libraries$xEvaluation
615  0$aLibraries and community
676   $a027
700   $aDurrance$b Joan C$0993715
701   $aFisher$b Karen E.$f1966-$01046996
701   $aHinton$b Marian Bouch$01046997
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910451397103321
996   $aHow libraries and librarians help$92474318
997   $aUNINA