LEADER 03097nam 22006254a 450 001 9910450207303321 005 20200520144314.0 010 $a1-282-32110-2 010 $a9786612321108 010 $a1-4106-0985-5 035 $a(CKB)1000000000031352 035 $a(EBL)234215 035 $a(OCoLC)475940639 035 $a(SSID)ssj0000197239 035 $a(PQKBManifestationID)11179076 035 $a(PQKBTitleCode)TC0000197239 035 $a(PQKBWorkID)10160201 035 $a(PQKB)11749093 035 $a(MiAaPQ)EBC234215 035 $a(Au-PeEL)EBL234215 035 $a(CaPaEBR)ebr10084615 035 $a(CaONFJC)MIL588632 035 $a(OCoLC)936902143 035 $a(EXLCZ)991000000000031352 100 $a20030811d2004 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManaging uncertainty in organizational communication$b[electronic resource] /$fMichael W. Kramer 210 $aMahwah, N.J. $cLawrence Erlbaum Associates Publishers$d2004 215 $a1 online resource (264 p.) 225 1 $aLEA's communication series 300 $aDescription based upon print version of record. 311 $a0-415-64989-7 311 $a0-8058-4920-3 320 $aIncludes bibliographical references (p. 219-230) and indexes. 327 $aContents; Preface; 1 Introduction and Rationale; 2 Uncertainty Reduction Theory in Interpersonal Contexts; 3 Uncertainty in Group and Organizational Contexts; 4 A Theory of Managing Uncertainty: A New Model; 5 Cognitive and Behavioral Processes for Managing Uncertainty: A Qualitative Study of Car Salespeople; 6 The Influence of Competing Motives on Managing Uncertainty: Responses to Organizational Scenarios; 7 A Textual Analysis of Managing Uncertainty: A Reanalysis of the Lucille Burger Story; 8 Implications and Conclusions; References; Appendix; Author Index; Subject Index 330 $aIn this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group/organizational) levels of analysis. Original studies based on the theory show that it provides a 410 0$aLEA's communication series. 606 $aCommunication in organizations 606 $aUncertainty (Information theory) 608 $aElectronic books. 615 0$aCommunication in organizations. 615 0$aUncertainty (Information theory) 676 $a658.4/5 700 $aKramer$b Michael W$0940845 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910450207303321 996 $aManaging uncertainty in organizational communication$92121614 997 $aUNINA