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101 0 $aeng
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181   $ctxt
182   $cc
183   $acr
200 10$aBusiness service management best practices$b[electronic resource] /$f[Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]
205   $a1st ed.
210   $aAustin, TX $cIBM, International Technical Support Organization$dc2004
215   $a1 online resource (188 p.) 
225 1 $aIBM redbooks
300   $a"Tivoli software"--Cover.
300   $a"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
300   $a"June 2004."
300   $a"SG24-7053-00."
311   $a0-7384-9797-5 
320   $aIncludes bibliographical references (p. 165-166) and index.
330   $aThis IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM?s on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ultimate goal of the IT infrastructure is to leverage its value to support the business. The IT infrastructure management should then be aimed at minimizing disruption to business processes and functions. This goal is realized with the Business Service Management (formerly also called Business Impact Management). Using Business Service Management, IT resources management is aligned with the business processes and functions: - Establishing a Service Level Agreement with IT users - Understanding how IT resources impact business processes - Ensuring IT resources fulfill the Service Level Agreement and minimizing disruption to business functions This book describes the relevant concepts, as well as planning for and implementing Business Service Management. The implementation is described using a sample business function of an e-business solution.
410  0$aIBM redbooks.
606   $aBusiness$xData processing$xManagement
606   $aElectronic commerce$xManagement
606   $aInformation technology$xManagement
606   $aService-level agreements
608   $aElectronic books.
615  0$aBusiness$xData processing$xManagement.
615  0$aElectronic commerce$xManagement.
615  0$aInformation technology$xManagement.
615  0$aService-level agreements.
676   $a658/.0285
700   $aDarmawan$b Budi$0860346
701   $aCox$b Kimberly$01000046
701   $aRagab$b Bahaeldin$01000047
712 02$aInternational Business Machines Corporation.$bInternational Technical Support Organization.
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801  1$bMiAaPQ
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906   $aBOOK
912   $a9910450120903321
996   $aBusiness service management best practices$92295612
997   $aUNINA