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100   $a20010831d2002      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aAccountability$b[electronic resource] $emanaging for maximum results /$fSam R. Lloyd
210   $aMenlo Park, Calif. $cCrisp Learning$dc2002
215   $a1 online resource (118 p.)
225 1 $aA fifty-minute series book
300   $aDescription based upon print version of record.
311   $a1-56052-647-5 
320   $aIncludes bibliographical references (p. 110).
327   $a""Title""; ""Copyright""; ""About the Author""; ""How to Use This Book""; ""Preface""; ""Contents""; ""PART 1 The Case for Accountability""; ""Getting Work Done Through Others""; ""Case Study: Sharing the Workload""; ""Gathering Feedback""; ""HOW AM I DOING?""; ""PART 2 The Manager/Employee Relationship""; ""Establishing Positive Expectations""; ""Self-Fulfilling Prophecy""; ""Case Study: A Negative Self-Fulfilling Prophecy""; ""Putting Self-Fulfilling Prophecy to Work""; ""Case Study: A Positive Self-Fulfilling Prophecy""; ""Creating Rapport""; ""Using the Pacing Technique""
327   $a""Improving Listening Skills""""Common Responses and Their Risks""; ""Diffusing Emotion Through Active Listening""; ""Listening with Empathy""; ""Lessening Employee Dependency""; ""The Cycle of Dependency""; ""The Downward Spiral""; ""Promoting Accountability""; ""Developing Relationship Contracts""; ""A Valid Contract""; ""Mutual Agreement""; ""Mutual Benefit""; ""Mutual Ability""; ""Legality""; ""DRAFT YOUR OWN CONTRACT""; ""PART 3 Leadership & Management Skills""; ""Defining Leadership""; ""Setting Goals to Communicate Your Vision""; ""Involving Employees to Create Buy-In""
327   $a""Determining the Action Steps""""Empowering Employees Through Delegating""; ""Why Is Delegation So Difficult?""; ""Case Study: Delegating or Dumping?""; ""Preparing To Delegate""; ""The Delegation Discussion""; ""Case Study: Delegating to Empower""; ""Recovering and Learning from Mistakes""; ""The Cost of Mishandling Mistakes""; ""Case Study: One Mistake Leads to Another""; ""Coaching Employees Through Their Mistakes""; ""Case Study: A Positive Learning Experience""; ""PART 4 Communication Tools That Build Accountability""; ""Matching Personality Type""; ""The Four Personality Types""
327   $a""Delegating to Personality Type""""Communicating Win-Win Messages""; ""Nonassertive""; ""Aggressive""; ""Assertive""; ""Body Language Speaks Volumes""; ""Case Study: Accountability through Communication""; ""Giving Strokes to Get Results""; ""The Need for Attention""; ""What You Stroke Is What You Get!""; ""Stroking in the Workplace""; ""A Recognition Certificate""; ""Confronting Unacceptable Behavior""; ""The Positive Side of Confrontation""; ""Caring Confrontation Formula""; ""1 Identify the behavior.""; ""2 Identify the tangible effects.""; ""3 Identify your own feelings.""
327   $a""4 Identify the change you desire.""""Case Study: Antagonizing Co-Workers""; ""Confrontation Made Easy""; ""Engage in Active Listening""; ""Performing a Relationship Audit""; ""THE RELATIONSHIP AUDIT WORKSHEET""; ""Discussing the Relationship Audit""; ""A Sample Relationship Audit Discussion""; ""Comments about the Sample Discussion""; ""The Discussion Continues""; ""Additional Comments""; ""PART 5 Follow-Up Ideas for Skill Development""; ""Maintain Your Momentum""; ""Establish an Action Plan""; ""Reward Yourself""; ""Continue to Work at It""; ""APPENDIX""
327   $a""Authora???s Notes on the Case Studies""
410  0$aFifty-Minute series.
606   $aPersonnel management
606   $aResponsibility
606   $aSupervision of employees
608   $aElectronic books.
615  0$aPersonnel management.
615  0$aResponsibility.
615  0$aSupervision of employees.
676   $a658.3
700   $aLloyd$b Sam R$0917998
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910450049903321
996   $aAccountability$92058339
997   $aUNINA