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010   $a9786610515349
010   $a1-84544-394-2
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035   $a(OCoLC)61426876
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100   $a20040420g20049999  uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aDigital reference service$b[electronic resource] /$fGobinda Chowdhury
210   $aBradford, England $cEmerald Group$dc2004
215   $a1 online resource (72 p.)
225 1 $aLibrary Review. No. 1 ;$vVol. 53
300   $aDescription based upon print version of record.
311   $a0-86176-924-4 
327   $aContents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services
327   $aCall centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher
330   $aIt has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al
410  0$aLibrary Review.$nNo. 1 ;$vv. 53.
606   $aElectronic reference services (Libraries)
606   $aDigital libraries
608   $aElectronic books.
615  0$aElectronic reference services (Libraries)
615  0$aDigital libraries.
676   $a025.5
676   $a025.524
700   $aChowdhury$b Gobinda$0967782
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910449885903321
996   $aDigital reference service$92197769
997   $aUNINA