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001 9910449779903321
005 20200520144314.0
010   $a1-4237-3278-2
035   $a(CKB)1000000000246165
035   $a(OCoLC)84691516
035   $a(CaPaEBR)ebrary10091257
035   $a(SSID)ssj0000268687
035   $a(PQKBManifestationID)11208244
035   $a(PQKBTitleCode)TC0000268687
035   $a(PQKBWorkID)10235501
035   $a(PQKB)10745738
035   $a(MiAaPQ)EBC3398626
035   $a(Au-PeEL)EBL3398626
035   $a(CaPaEBR)ebr10091257
035   $a(OCoLC)923340100
035   $a(EXLCZ)991000000000246165
100   $a19990208d2005      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aWake up your call center$b[electronic resource] $ehow to be a better call center agent /$fRosanne D'Ausilio
205   $a4th ed.
210   $aWest Lafayette, Ind. $cIchor Business Books$dc2005
215   $a1 online resource (233 p.) 
225 1 $aCustomer access management
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a1-55753-387-3 
320   $aIncludes bibliographical references (p. 138-140) and index.
410  0$aCustomer access management.
606   $aCustomer services$xManagement
606   $aCall centers$xManagement
608   $aElectronic books.
615  0$aCustomer services$xManagement.
615  0$aCall centers$xManagement.
676   $a658.8/12
700   $aD'Ausilio$b Rosanne$f1941-$0860337
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910449779903321
996   $aWake up your call center$91919655
997   $aUNINA