LEADER 04620nam 22006374a 450 001 9910449767003321 005 20200520144314.0 010 $a1-136-39241-6 010 $a1-281-01466-4 010 $a9786611014667 010 $a1-4294-8418-7 010 $a0-08-049578-8 035 $a(CKB)1000000000023781 035 $a(EBL)296815 035 $a(OCoLC)437182172 035 $a(SSID)ssj0000182668 035 $a(PQKBManifestationID)11179809 035 $a(PQKBTitleCode)TC0000182668 035 $a(PQKBWorkID)10172286 035 $a(PQKB)11390186 035 $a(MiAaPQ)EBC296815 035 $a(Au-PeEL)EBL296815 035 $a(CaPaEBR)ebr10180839 035 $a(CaONFJC)MIL101466 035 $a(EXLCZ)991000000000023781 100 $a20030221d2003 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aIntroduction to knowledge management$b[electronic resource] $eKM in business /$fTodd R. Groff and Thomas P. Jones 210 $aAmsterdam ;$aBoston $cButterworth-Heinemann$dc2003 215 $a1 online resource (187 p.) 300 $aDescription based upon print version of record. 311 $a1-138-17182-4 311 $a0-7506-7728-7 320 $aIncludes bibliographical references and index. 327 $aFront Cover; Introduction to Knowledge Management: KM in Business; Copyright Page; Contents; Chapter 1. Introducing KM; How to Use This Book; What Is Knowledge Management?; Data, Knowledge, and Information; Knowledgebases; Making Tacit Knowledge Explicit; Making Explicit Knowledge Retrievable; Project Planning; The Scope Document; Chapter 2. Personal KM; Thoughts on KM; Getting Started without a Corporate KM Initiative; Planning Your Personal Knowledgebase; Organizing Your Information; Six Action Elements of Your Info Workflow; Capture; Corroborate; Organize; Secure; Analyze; Collaborate 327 $aChapter 3. Capture and CorroborateCapture; Cost of Capture; Dealing with Information Overload; Information Triage; Information Capture Sources; Corroborate; Chapter 4. Organize and Secure; Organize; Microsoft Index Services; Secure Your Information Assets; Persistence and Discipline; Chapter 5. Analyze and Collaborate; Layers of Abstraction; Steps in the Abstraction Process; Layers of Obstruction; Collaboration; Speak the Same Language; Chapter 6. Storytelling and Knowledge Transfer; Storytelling: The Ancient Art of KM; Major Elements of KM Storytelling; Chapter 7. Systems Thinking 327 $aCircular vs. Linear AnalysisThe Subtle Impact of Delays; Stocks and Flows; Closed Systems vs. Open Systems; Chapter 8. Harnessing Metcalfe's Law: Utility = Nodes2; Managing a Workgroup KM Network; Investing in Your Social Network; Phases of Team Development; Chapter 9. 3D Communication; A Successful Ascent; Building Teams That Work; A New Model of Thinking; Chapter 10. Building in Knowledge Exchange; Channels for Knowledge Exchange; Change Management; The Return of Conversation; Maximize Your Knowledge Exchange; Chapter 11. Developing KM Strategies; Top-Down KM; Bottom-Up KM 327 $aMiddle-Up-Down KMThinking about Thinking; Chapter 12. The Ethics of KM; Ethical Positioning; Landmarks, Fences, and DMZs; Managing Ethical Liabilities; Chapter 13. Metrics and Taming Wicked Problems; The Paradox within KM Metrics; Classic Problem Solving; Wicked Problem Solving; Taming the Wicked Problem; Chapter 14. Careers in KM; Strategic KM Roles; Developmental KM Roles; Preparing Yourself for Change; Building a KM Resume; Company Strategies; Conclusion; Index 330 $aThis book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabul 606 $aKnowledge management 608 $aElectronic books. 615 0$aKnowledge management. 676 $a658.4/038 700 $aGroff$b Todd R$0860334 701 $aJones$b Thomas P$0307296 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910449767003321 996 $aIntroduction to knowledge management$91919653 997 $aUNINA