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010   $a1-280-23999-9
010   $a9786610239993
010   $a0-8213-6381-6
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100   $a20050729d2005      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aConsumer participation in infrastructure regulation$b[electronic resource] $eevidence from the East Asia and Pacific region /$fElisa Muzzini
210   $aWashington, DC $cWorld Bank$d2005
215   $a1 online resource (64 p.)
225 1 $aWorld Bank working paper ;$vno. 66
300   $aDescription based upon print version of record.
311   $a0-8213-6380-8 
320   $aIncludes bibliographical references.
327   $aContents; Foreword; Acknowledgments; 1. Introduction; List of Boxes; 2. Institutional Requirements for Effective Consumer Participation; List of Tables; List of Figures; 3. Performing Regulatory Functions vis-a?-vis Consumers; 4. Contracting Out Regulatory Functions vis-a?-vis Consumers; 5. Involving the Poor in the Regulatory Process; 6. Conclusions; Appendixes; References
330   $aConsumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing in
410  0$aWorld Bank working paper ;$vno. 66.
606   $aConsumer protection$zEast Asia
606   $aConsumer protection$zPacific Area
606   $aInfrastructure (Economics)$zEast Asia
606   $aInfrastructure (Economics)$zPacific Area
608   $aElectronic books.
615  0$aConsumer protection
615  0$aConsumer protection
615  0$aInfrastructure (Economics)
615  0$aInfrastructure (Economics)
676   $a363.6
700   $aMuzzini$b Elisa$0942864
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910449707903321
996   $aConsumer participation in infrastructure regulation$92127677
997   $aUNINA