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005 20200520144314.0
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100   $a20050516d2004      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 00$aService level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager$b[electronic resource] /$f[Edson Manoel ... et al.]
205   $a1st ed.
210   $aAustin, TX $cIBM, International Technical Support Organization$dc2004
215   $axvi, 546 p. $cill
225 1 $aIBM redbooks
300   $a"December 2004."
300   $a"SG24-6464-00."
311   $a0-7384-9173-X 
320   $aIncludes bibliographical references and index.
410  0$aIBM redbooks.
606   $aBusiness$xData processing$xManagement
606   $aElectronic commerce$xManagement
606   $aInformation technology$xManagement
606   $aService-level agreements
608   $aElectronic books.
615  0$aBusiness$xData processing$xManagement.
615  0$aElectronic commerce$xManagement.
615  0$aInformation technology$xManagement.
615  0$aService-level agreements.
701   $aManoel$b Edson$0859831
712 02$aInternational Business Machines Corporation.$bInternational Technical Support Organization.
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910449698503321
996   $aService level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager$91918647
997   $aUNINA