LEADER 00858nam0 2200277 450 001 9910442260303321 005 20210318145219.0 010 $a9788878017784 100 $a20210318d2020----km y0itay50 ba 101 0 $aita 102 $aIT 105 $a 001yy 200 1 $aVita e cultura degli ultimi villaggi tribali d'Etiopia$eappunti di osservazioni etnografiche e riflessioni antropologiche$fCarlo Pancera 210 $aMilano$cJouvence$d2020 215 $a402 p.$d21 cm 225 1 $aLascaux$v2 610 0 $aEtnografia e Antropologia$aEtiopia 676 $a306$v22$zita 700 1$aPancera,$bCarlo$034129 801 0$aIT$bUNINA$gREICAT$2UNIMARC 901 $aBK 912 $a9910442260303321 952 $a306 PAN 1$b8195$fBFS 959 $aBFS 996 $aVita e cultura degli ultimi villaggi tribali d'Etiopia$91768594 997 $aUNINA LEADER 05006nam 22006615 450 001 9910349526503321 005 20251213110045.0 010 $a9781484251331 010 $a1484251334 024 7 $a10.1007/978-1-4842-5133-1 035 $a(CKB)4100000009445231 035 $a(DE-He213)978-1-4842-5133-1 035 $a(MiAaPQ)EBC5917329 035 $a(CaSebORM)9781484251331 035 $a(OCoLC)1127651188 035 $a(OCoLC)on1127651188 035 $a(ODN)ODN0005037564 035 $a(EXLCZ)994100000009445231 100 $a20191003d2019 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe IT Support Handbook $eA How-To Guide to Providing Effective Help and Support to IT Users /$fby Mike Halsey 205 $a1st ed. 2019. 210 1$aBerkeley, CA :$cApress :$cImprint: Apress,$d2019. 215 $a1 online resource (XVII, 197 p. 76 illus.) 300 $aIncludes index. 311 08$a9781484251324 311 08$a1484251326 320 $aIncludes bibliographical references. 327 $aPart I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 7. How IT Systems are Structured -- 8. The Human Factor -- 9. The Peripheral Problem -- 10. Building and Environmental Factors -- Part IV: Documentation and Reporting -- 11. Why Good Documentation Matters -- 12. Creating Troubleshooting Guides -- 13. Creating and Managing Paperwork -- 14. Harnessing System and Error Reporting in Windows -- 15. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 16. Remote Support Tools -- 17. Gathering Information Remotely -- 18. Helping Your Users to Help You. 330 $aBecome a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. . 517 3 $aInformation Technology support handbook 606 $aApplication software 606 $aMicrosoft software 606 $aMicrosoft .NET Framework 606 $aComputer architecture 606 $aComputer Applications$3https://scigraph.springernature.com/ontologies/product-market-codes/I23001 606 $aMicrosoft and .NET$3https://scigraph.springernature.com/ontologies/product-market-codes/I29030 606 $aComputer System Implementation$3https://scigraph.springernature.com/ontologies/product-market-codes/I13057 615 0$aApplication software. 615 0$aMicrosoft software. 615 0$aMicrosoft .NET Framework. 615 0$aComputer architecture. 615 14$aComputer Applications. 615 24$aMicrosoft and .NET. 615 24$aComputer System Implementation. 676 $a004 700 $aHalsey$b Mike$4aut$4http://id.loc.gov/vocabulary/relators/aut$0887467 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910349526503321 996 $aThe IT Support Handbook$92528843 997 $aUNINA