LEADER 06484nam 22009975 450 001 9910420856503321 005 20230125202152.0 010 $a3-030-52873-1 024 7 $a10.1007/978-3-030-52873-7 035 $a(CKB)4100000011457749 035 $a(DE-He213)978-3-030-52873-7 035 $a(MiAaPQ)EBC6350855 035 $a(Au-PeEL)EBL6350855 035 $a(OCoLC)1243554654 035 $a(oapen)https://directory.doabooks.org/handle/20.500.12854/26190 035 $a(EXLCZ)994100000011457749 100 $a20200914d2021 u| 0 101 0 $aeng 135 $aurnn#008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aCo-creating Digital Public Services for an Ageing Society $eEvidence for User-centric Design /$fby Juliane Jarke 205 $a1st ed. 2021. 210 $cSpringer Nature$d2021 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2021. 215 $a1 online resource (XVIII, 228 p. 101 illus., 86 illus. in color.) 225 1 $aPublic Administration and Information Technology,$x2512-1812 ;$v6 311 $a3-030-52872-3 327 $aChapter 1: Introduction -- Chapter 2: Ageing societies and technological innovation -- Chapter 3: Co-creating digital public services -- Chapter 4: Mobile Age: Co-creating digital public services with and for older citizens -- Chapter 5: Co-creation in practice I: Co-creating a digital neighbourhood guide (Bremen Osterholz) -- Chapter 6: Co-creation in practice II: Co-creating a digital walking guide (Bremen Hemelingen) -- Chapter 7: Co-creation in practice III: Co-creating age-friendly routes (Zaragoza) -- Chapter 8: Learning from co-creation practice -- Chapter 9: Conclusion: Co-creating inclusive digital futures -- References -- Appendix. . 330 $aThis open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project?s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation. 410 0$aPublic Administration and Information Technology,$x2512-1812 ;$v6 606 $aPublic administration 606 $aPublic policy 606 $aDemography 606 $aApplication software 606 $aSocial policy 606 $aPublic Administration$3https://scigraph.springernature.com/ontologies/product-market-codes/W34030 606 $aPublic Policy$3https://scigraph.springernature.com/ontologies/product-market-codes/911060 606 $aDemography$3https://scigraph.springernature.com/ontologies/product-market-codes/X25000 606 $aInformation Systems Applications (incl. Internet)$3https://scigraph.springernature.com/ontologies/product-market-codes/I18040 606 $aSocial Policy$3https://scigraph.springernature.com/ontologies/product-market-codes/W34020 606 $aSocial Policy$3https://scigraph.springernature.com/ontologies/product-market-codes/X33000 610 $aPublic Administration 610 $aPublic Policy 610 $aDemography 610 $aInformation Systems Applications (incl. Internet) 610 $aSocial Policy 610 $aPopulation and Demography 610 $aInformation Systems Applications (incl.Internet) 610 $aCo-creation 610 $aCivic engagement 610 $aOpen data 610 $aDigital public service 610 $aGeron-technology 610 $aDigital innovation 610 $aMobileAge 610 $aOpen Access 610 $aPublic administration 610 $aPopulation & demography 610 $aInformation retrieval 610 $aInternet searching 610 $aPolitical economy 610 $aSocial & ethical issues 610 $aCentral / national / federal government policies 615 0$aPublic administration. 615 0$aPublic policy. 615 0$aDemography. 615 0$aApplication software. 615 0$aSocial policy. 615 14$aPublic Administration. 615 24$aPublic Policy. 615 24$aDemography. 615 24$aInformation Systems Applications (incl. Internet). 615 24$aSocial Policy. 615 24$aSocial Policy. 676 $a351 676 $a362.60285 700 $aJarke$b Juliane$4aut$4http://id.loc.gov/vocabulary/relators/aut$0906899 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910420856503321 996 $aCo-creating Digital Public Services for an Ageing Society$92028690 997 $aUNINA