LEADER 03644nam 22006255 450 001 9910410031603321 005 20250610110554.0 010 $a9783030406127 010 $a3030406121 024 7 $a10.1007/978-3-030-40612-7 035 $a(CKB)4100000010952052 035 $a(MiAaPQ)EBC6162731 035 $a(DE-He213)978-3-030-40612-7 035 $a(PPN)243763549 035 $a(Perlego)3480760 035 $a(MiAaPQ)EBC6162754 035 $a(MiAaPQ)EBC29091091 035 $a(EXLCZ)994100000010952052 100 $a20200406d2020 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 12$aA Manifesto for Ombudsman Reform /$fedited by Richard Kirkham, Chris Gill 205 $a1st ed. 2020. 210 1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Pivot,$d2020. 215 $a1 online resource (xv, 163 pages) 311 08$a9783030406110 311 08$a3030406113 327 $a1. Introduction, Chris Gill And Richard Kirkham -- 2. Five Principles For A New Public Services Ombudsman, Richard Kirkham And Chris Gill -- 3. The Public Services Ombud And The Claims Of Democracy, Nick O'brien -- 4. The Ombud's Jurisdiction: Integration, Specialism, And Territorial Scope, Carolyn Hirst And Chris Gill -- 5. The Ombud And Own-Initiative Investigation Powers, Chris Gill -- 6. The Ombud And "Complaint Standards Authority" Powers", Chris Gill -- 7. Managing Complaints: Focusing On Users And Non-Users Of The System, Naomi Creutzfeldt -- 8. Strengthening Procedural Fairness And Transparency Through Ombudsman Legislation, Richard Kirkham -- 9. The Challenges Of Independence, Accountability And Governance In The Ombudsman Sector, Brian Thompson. 330 $aThis book seeks to persuade policy-makers and legislators of the need for legislative reform of the ombudsman sector, and to evidence the ways in which such reformative legislation can be designed. In pursuing this goal, this book represents an academic response to a challenge laid down by the current Parliamentary Ombudsman in February 2018, at a JUSTICE event. It draws on the original research of the authors and bases its proposals for reform on a fundamental re-assessment of the focus and purpose of ombudsman systems. A Manifesto for Ombudsman Reform deals with key, recurring controversies in ombudsman scholarship, including the role that the ombudsman should be fulfilling, the procedures it should employ, the powers that are necessary for effectiveness, and the means of ensuring both freedom of operation and accountability. It will inform academic and policy debates about the future of the ombudsman institution in the UK and its analysis should be of interest to academics and policy-makers in other jurisdictions. 606 $aLaw and the social sciences 606 $aAdministrative law 606 $aHuman rights 606 $aSocio-Legal Studies 606 $aAdministrative Law 606 $aHuman Rights 615 0$aLaw and the social sciences. 615 0$aAdministrative law. 615 0$aHuman rights. 615 14$aSocio-Legal Studies. 615 24$aAdministrative Law. 615 24$aHuman Rights. 676 $a350.91 676 $a364 702 $aKirkham$b Richard$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aGill$b Chris$4edt$4http://id.loc.gov/vocabulary/relators/edt 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910410031603321 996 $aManifesto for Ombudsman Reform$91758820 997 $aUNINA