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Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres 327 $a8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index 330 $aOver the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. 410 0$aRoutledge Studies in Business Organizations and Networks 606 $aCall centers 606 $aTelecommunication 610 $awork 610 $aemployees 610 $amanagers 610 $aagents 610 $aoperation 610 $asector 610 $aoffshoring 610 $aresearch 610 $abusiness 610 $aprocess 615 0$aCall centers. 615 0$aTelecommunication. 676 $a381.142 676 $a381/.142 676 $a658.812 700 $aConnell$b Julia$4edt$0899674 701 $aBurgess$b John$g(K. 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Real Fictions$eNew Perspectives on Economic Thinking in Great Britain$fJessica Fischer, Gesa Stedman 205 $a1st ed. 210 $aBielefeld$ctranscript Verlag$d2020 215 $a1 online resource (180 p.) 225 0 $aEdition Kulturwissenschaft 311 08$a3-8376-4881-8 327 $aFrontmatter 1 Table of Contents 5 Introduction 7 Why Imagined Economies? 17 The Rise and Decline of Doux Commerce: Change of Experience and Change of Perception 35 The Emotional Economies of Colonial Capitalism and Its Legacies 55 Imagining Money 79 Beneath and Beyond the City: The Multiple Faces of British Finance 101 A Nation of Shopkeepers? The Idealised High Street in Brexit Britain 119 The New Democratic Economy: An Imaginary and Real Alternative 139 Imaginary Economies: Narratives for the 21st Century 157 Authors 175 330 $aThe way we conceptualise the economy and ourselves as homo economicus has profound consequences for our lives. The contributions to this anthology take debates about the financial crisis, about recent austerity measures or about the Brexit referendum a step further. A common denominator of these dynamics are underlying ideas of »the economy«. Each author identifies a facet of Britain's imagined economies. They connect seemingly separate fields such as finance and fiction in order to better understand current political changes. In addition, the book offers an urgently needed interdisciplinary view on the performative power of economic thought ? and in this respect moves far beyond merely British perspectives. 410 0$aEdition Kulturwissenschaft 517 2 $aFischer/Stedman (eds.), Imagined Economies$eNew Perspectives on Economic Thinking in Great Britain 606 $aEconomy 606 $aHomo Economicus 606 $aReal Fiction 606 $aNeoliberalism 606 $aGreat Britain 606 $aReality 606 $aEurope 606 $aBrexit 606 $aFinancial Crisis 606 $aPower 606 $aCulture 606 $aCultural Studies 606 $aBritish Studies 606 $aCultural Theory 606 $aEconomic Theory 615 4$aEconomy 615 4$aHomo Economicus 615 4$aReal Fiction 615 4$aNeoliberalism 615 4$aGreat Britain 615 4$aReality 615 4$aEurope 615 4$aBrexit 615 4$aFinancial Crisis 615 4$aPower 615 4$aCulture 615 4$aCultural Studies 615 4$aBritish Studies 615 4$aCultural Theory 615 4$aEconomic Theory 676 $a330.0941 686 $aHD 402$2rvk 702 $aFischer$b Jessica$p

Jessica Fischer, Humboldt-Universität zu Berlin, Deutschland

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Gesa Stedman, Humboldt-Universität zu Berlin, Deutschland

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