LEADER 04714nam 22006375 450 001 9910383846003321 005 20211207212908.0 010 $a3-030-36426-7 024 7 $a10.1007/978-3-030-36426-7 035 $a(CKB)4100000010770670 035 $a(MiAaPQ)EBC6154438 035 $a(DE-He213)978-3-030-36426-7 035 $a(PPN)243763212 035 $a(EXLCZ)994100000010770670 100 $a20200401d2020 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe business case for love $ehow companies get bragged about today /$fMarc Cox 205 $a1st ed. 2020. 210 1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Macmillan,$d2020. 215 $a1 online resource (167 pages) 311 $a3-030-36425-9 327 $aChapter 1. Introduction -- Part I. How to Kill the Company Spirit -- Chapter 2. Leadership in the Dock -- Chapter 3. The Backlash: The Establishment Gets a Bloody Nose -- Chapter 4. "But I have an MBA!" -- Chapter 5. Fool's Gold -- Part II. Falling in Love -- Chapter 6. Becoming Bragged About -- Chapter 7. Love is in the Air -- Chapter 8. Love is Still in the Air -- Chapter 9. The 'Love' Grid -- Chapter 10. The Company Spirit -- Part III. Staying in Love -- Chapter 11. How the Boss Can Be Loved -- Sharing the Love -- Chapter 13. Creating Your Own Love Story -- Appendix. Some Love Stories. 330 $aLove it? Hate it? Or, just don?t care? How we feel about something dramatically affects how we interact with it. When we feel, we care. When we care, things happen. Companies that are thriving, not just surviving, are much more than a set of ruthlessly efficient and mechanistic processes ? they are a social system operated by people for people. The quality of relationships, both inside and outside the organization is a far more important driver of sustainable success or failure than the quality of its control systems. The head is important, but it is the heart that matters most. If you want your customers to be brand ambassadors and your employees to brag about you to their friends, you need them to not just think you?re great ? you need them to feel you?re great. You need them to love you ? and for that, you need them to feel that you love them. For over a decade Marc Cox has been helping companies whose toxic cultures, miserable employees, and angry customers have all but destroyed them to rebuild their company spirit, discover the business case for love and build an organization that is wonderful to work for, brilliant to do business with and has the mindset of creating memorable employee and customer experiences. Underpinned by fresh insights and perspectives, robustly tested and refined by the real world experience of working with a wide range of companies and over 2,000 senior executives drawn from all parts of the world, and filled with fascinating and illustrative ?love stories? the book will help you to make the business case for love. It will help you to find a more rewarding and invigorating way of working ? both emotionally and financially. In short, it shows what happens when the love is put back into business. 606 $aLeadership 606 $aMotivation research (Marketing) 606 $aEmployees?Coaching of 606 $aEmployee health promotion 606 $aBusiness 606 $aBusiness Strategy/Leadership$3https://scigraph.springernature.com/ontologies/product-market-codes/515010 606 $aConsumer Behavior$3https://scigraph.springernature.com/ontologies/product-market-codes/513060 606 $aCoaching$3https://scigraph.springernature.com/ontologies/product-market-codes/517030 606 $aEmployee Health and Wellbeing$3https://scigraph.springernature.com/ontologies/product-market-codes/517050 606 $aPopular Science in Business and Management$3https://scigraph.springernature.com/ontologies/product-market-codes/Q42000 615 0$aLeadership. 615 0$aMotivation research (Marketing). 615 0$aEmployees?Coaching of. 615 0$aEmployee health promotion. 615 0$aBusiness. 615 14$aBusiness Strategy/Leadership. 615 24$aConsumer Behavior. 615 24$aCoaching. 615 24$aEmployee Health and Wellbeing. 615 24$aPopular Science in Business and Management. 676 $a302.35 700 $aCox$b Marc$4aut$4http://id.loc.gov/vocabulary/relators/aut$01058013 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910383846003321 996 $aThe business case for love$92496466 997 $aUNINA