LEADER 04306nam 22005655 450 001 9910350215003321 005 20180713095813.0 010 $a981-13-1271-0 024 7 $a10.1007/978-981-13-1271-7 035 $a(CKB)4100000005248504 035 $a(DE-He213)978-981-13-1271-7 035 $a(MiAaPQ)EBC5452425 035 $a(EXLCZ)994100000005248504 100 $a20180713d2019 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aQuality$b[electronic resource] $eDomains and Dimensions /$fby S. P. Mukherjee 210 1$aSingapore :$cSpringer Singapore :$cImprint: Springer,$d2019. 215 $a1 online resource (XXI, 383 p. 2 illus.) 225 1 $aIndia Studies in Business and Economics,$x2198-0012 311 $a981-13-1270-2 320 $aIncludes bibliographical references and index. 327 $aQuality?A Big Canvas -- Quality Systems And System Standards -- Quality Of Measurements -- Managing Quality To-Day -- Improving Process Quality -- Total Quality Management -- Quality In Services?Initiatives For Improvement -- Measuring Customer Satisfaction -- Quality Circles And People-Related Issues -- Quality Of Life -- Quality In Education -- Quality In Research And Development -- Quality-It Interface -- Analysis Of Quality Costs -- Quality Management In Indian Industry -- Quality And Sustainability. 330 $aThis book offers a comprehensive overview of quality and quality management. It also explores total quality management, covering its human, technological and analytical imperatives. It also examines quality systems and system standards, highlighting essential features and avoiding a reproduction of the ISO 9000 standard, as well as people-related issues in implementing a quality system. A holistic understanding of quality considerations, which now permeate every aspect of human life, should guide related policies, plans and practices. The book describes the all-pervasive characteristics of quality, putting together diverse definitions of "quality," outlining its different dimensions, and linking it with reliability and innovation. It goes on to assess the quality of measurements in terms of precision, accuracy and uncertainty and discusses managing quality with a focus on business performance. This is followed by a chapter on improving process quality, which is the summum bonum of quality management, and a chapter addressing the crucial problem of measuring customer satisfaction through appropriate models and tools. Further, it covers non-traditional subjects such as quality of life, quality of working life, quality assurance and improvement in education, with special reference to higher education, quality in research and development and characterizes the quality-related policies and practices in Indian industry. The last chapter provides a broad sketch of some recent advances in statistical methods for quality management. Along with the research community, the book?s content is also useful for practitioners and industry watchers. 410 0$aIndia Studies in Business and Economics,$x2198-0012 606 $aProduction management 606 $aOperations research 606 $aManagement 606 $aSystem safety 606 $aOperations Management$3http://scigraph.springernature.com/things/product-market-codes/519000 606 $aOperations Research/Decision Theory$3http://scigraph.springernature.com/things/product-market-codes/521000 606 $aManagement$3http://scigraph.springernature.com/things/product-market-codes/515000 606 $aQuality Control, Reliability, Safety and Risk$3http://scigraph.springernature.com/things/product-market-codes/T22032 615 0$aProduction management. 615 0$aOperations research. 615 0$aManagement. 615 0$aSystem safety. 615 14$aOperations Management. 615 24$aOperations Research/Decision Theory. 615 24$aManagement. 615 24$aQuality Control, Reliability, Safety and Risk. 676 $a658.5 700 $aMukherjee$b S. P$4aut$4http://id.loc.gov/vocabulary/relators/aut$0767996 906 $aBOOK 912 $a9910350215003321 996 $aQuality$92088807 997 $aUNINA