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101 0 $aeng
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181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 14$aThe Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service /$fedited by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang
205   $a1st ed. 2019.
210  1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Macmillan,$d2019.
215   $a1 online resource (648 pages)
311 08$a9783030248222 
311 08$a3030248224 
327   $a1. Introduction: Why Emotional Labor Matters in Public Service -- 2. Thinking Globally About the Public Service Work Experience -- 3: Trending Interconnectedness: The Value of Comparative Analysis -- 4. Understanding Emotional Labor at the Individual Level -- 5. Understanding Emotional Labor at the Organizational Level -- 6. Understanding Emotional Labor at the Cultural Level -- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters -- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance -- 9. Australia -- 10. Bolivia -- 11. China -- 12. India -- 13. South Korea -- 14. Pakistan -- 15. Philippines -- 16. Rwanda -- 17. Taiwan -- 18. Thailand -- 19. United Kingdom -- 20. United States -- 21. Looking for Patterns Across Nations -- 22. From Data Dashboards to Human Hearts -- 23. Looking Forward: Adjusting to the New Paradigm -- 24. From Measuring Results to Managing Relationships.
330   $aThe Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market. .
606   $aPublic administration
606   $aPolitical planning
606   $aPolitical science
606   $aComparative government
606   $aPublic Administration
606   $aPublic Policy
606   $aGovernance and Government
606   $aComparative Politics
615  0$aPublic administration.
615  0$aPolitical planning.
615  0$aPolitical science.
615  0$aComparative government.
615 14$aPublic Administration.
615 24$aPublic Policy.
615 24$aGovernance and Government.
615 24$aComparative Politics.
676   $a331.12
676   $a331.12042
702   $aGuy$b Mary E$4edt$4http://id.loc.gov/vocabulary/relators/edt
702   $aMastracci$b Sharon H$4edt$4http://id.loc.gov/vocabulary/relators/edt
702   $aYang$b Seung-Bum$4edt$4http://id.loc.gov/vocabulary/relators/edt
906   $aBOOK
912   $a9910349532903321
996   $aThe Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service$91992577
997   $aUNINA