LEADER 04681nam 22006735 450 001 9910338060103321 005 20200702011834.0 010 $a3-030-04058-5 024 7 $a10.1007/978-3-030-04058-1 035 $a(CKB)4100000007335033 035 $a(MiAaPQ)EBC5627111 035 $a(DE-He213)978-3-030-04058-1 035 $a(PPN)259459593 035 $a(EXLCZ)994100000007335033 100 $a20181229d2019 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aInspectors and Enforcement at the Front Line of Government /$fedited by Steven Van de Walle, Nadine Raaphorst 205 $a1st ed. 2019. 210 1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Macmillan,$d2019. 215 $a1 online resource (270 pages) 311 $a3-030-04057-7 327 $aIntroduction: The social dynamics of daily inspection work -- Studying uncertainty in decision making by street-level inspectors -- Inspectors as information-seekers -- Are you a true offender? Bus ticket inspection as deviance enactment -- Strict enforcement or responsive regulation? How inspector-inspectee interaction and inspectors´ role identity shape decision making -- Dynamics of inspectors? enforcement styles -- Power dynamics and power asymmetries in the interaction between street-level inspectors and inspectees -- Stimulating collaboration and cooperation in tax inspection -- Welfare fraud inspectors between standardization and discretion -- Collective discretionary room: How inspectors decide with providers and citizens -- A micro-level perspective on joint inspections: how teamwork shapes decision making -- The decision made. On the inspection encounter. 330 $aThis book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer to merely inspect and enforce, but also to educate, to negotiate, and to make compromises. Their decisions come about as a result of an interaction with inspectees: Do I punish or do I let go? Do I negotiate or do I issue a fine? Do I believe what this inspectee is telling me? Using insights from public administration, regulation and sociology, this book looks at the daily work of a diverse group of inspectors such as tax inspectors, veterinary inspectors, school inspectors, environmental inspectors or health inspectors. Steven Van de Walle is Professor of Public Management at the Public Governance Institute, KU Leuven, Leuven, Belgium. His research focuses on public sector reform and service interactions between citizens and government. Nadine Raaphorst is Assistant Professor at the Institute of Public Administration, Leiden University, The Netherlands. Her research focuses on interactions between bureaucrats and citizens, and on street-level decision making. 606 $aPublic policy 606 $aPolitical science 606 $aComparative politics 606 $aPolitical theory 606 $aMunicipal government 606 $aPolitical sociology 606 $aPublic Policy$3https://scigraph.springernature.com/ontologies/product-market-codes/911060 606 $aGovernance and Government$3https://scigraph.springernature.com/ontologies/product-market-codes/911220 606 $aComparative Politics$3https://scigraph.springernature.com/ontologies/product-market-codes/911040 606 $aPolitical Theory$3https://scigraph.springernature.com/ontologies/product-market-codes/911010 606 $aUrban Politics$3https://scigraph.springernature.com/ontologies/product-market-codes/911270 606 $aPolitical Sociology$3https://scigraph.springernature.com/ontologies/product-market-codes/X22170 615 0$aPublic policy. 615 0$aPolitical science. 615 0$aComparative politics. 615 0$aPolitical theory. 615 0$aMunicipal government. 615 0$aPolitical sociology. 615 14$aPublic Policy. 615 24$aGovernance and Government. 615 24$aComparative Politics. 615 24$aPolitical Theory. 615 24$aUrban Politics. 615 24$aPolitical Sociology. 676 $a363.2 676 $a353 702 $aVan de Walle$b Steven$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aRaaphorst$b Nadine$4edt$4http://id.loc.gov/vocabulary/relators/edt 906 $aBOOK 912 $a9910338060103321 996 $aInspectors and Enforcement at the Front Line of Government$92507411 997 $aUNINA