LEADER 03187nam  22006375  450 
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010   $a9783319972565
010   $a3319972561
024 7 $a10.1007/978-3-319-97256-5
035   $a(CKB)4100000005958184
035   $a(MiAaPQ)EBC5504356
035   $a(DE-He213)978-3-319-97256-5
035   $a(PPN)229919545
035   $a(Perlego)3483381
035   $a(MiAaPQ)EBC30158454
035   $a(EXLCZ)994100000005958184
100   $a20180828d2019      u|         0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aCrisis Communication $eA Stakeholder Approach /$fby Martin N. Ndlela
205   $a1st ed. 2019.
210  1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Pivot,$d2019.
215   $a1 online resource (168 pages) $cillustrations
311 08$a9783319972558 
311 08$a3319972553 
320   $aIncludes bibliographical references and index.
327   $a1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.
330   $aThis timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
606   $aCommunication in organizations
606   $aStrategic planning
606   $aLeadership
606   $aBusiness ethics
606   $aIndustrial organization
606   $aCorporate Communication
606   $aBusiness Strategy and Leadership
606   $aBusiness Ethics
606   $aOrganization
615  0$aCommunication in organizations.
615  0$aStrategic planning.
615  0$aLeadership.
615  0$aBusiness ethics.
615  0$aIndustrial organization.
615 14$aCorporate Communication.
615 24$aBusiness Strategy and Leadership.
615 24$aBusiness Ethics.
615 24$aOrganization.
676   $a363.345
700   $aNdlela$b Martin N$4aut$4http://id.loc.gov/vocabulary/relators/aut$0906124
906   $aBOOK
912   $a9910337809803321
996   $aCrisis Communication$92026659
997   $aUNINA