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010   $a3-319-97256-1
024 7 $a10.1007/978-3-319-97256-5
035   $a(CKB)4100000005958184
035   $a(MiAaPQ)EBC5504356
035   $a(DE-He213)978-3-319-97256-5
035   $a(PPN)229919545
035   $a(EXLCZ)994100000005958184
100   $a20180828d2019      u|             0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aCrisis Communication$b[electronic resource] $eA Stakeholder Approach /$fby Martin N. Ndlela
205   $a1st ed. 2019.
210  1$aCham :$cSpringer International Publishing :$cImprint: Palgrave Pivot,$d2019.
215   $a1 online resource (168 pages) $cillustrations
311   $a3-319-97255-3 
320   $aIncludes bibliographical references and index.
327   $a1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.
330   $aThis timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
606   $aPublic relations
606   $aLeadership
606   $aSocial responsibility of business
606   $aOrganization
606   $aPlanning
606   $aCorporate Communication/Public Relations$3https://scigraph.springernature.com/ontologies/product-market-codes/513040
606   $aBusiness Strategy/Leadership$3https://scigraph.springernature.com/ontologies/product-market-codes/515010
606   $aCorporate Social Responsibility$3https://scigraph.springernature.com/ontologies/product-market-codes/526010
606   $aOrganization$3https://scigraph.springernature.com/ontologies/product-market-codes/516000
615  0$aPublic relations.
615  0$aLeadership.
615  0$aSocial responsibility of business.
615  0$aOrganization.
615  0$aPlanning.
615 14$aCorporate Communication/Public Relations.
615 24$aBusiness Strategy/Leadership.
615 24$aCorporate Social Responsibility.
615 24$aOrganization.
676   $a363.345
700   $aNdlela$b Martin N$4aut$4http://id.loc.gov/vocabulary/relators/aut$0906124
906   $aBOOK
912   $a9910337809803321
996   $aCrisis Communication$92026659
997   $aUNINA