LEADER 01339nam 2200349Ia 450 001 996396527403316 005 20200824120941.0 035 $a(CKB)4940000000056653 035 $a(EEBO)2264193077 035 $a(OCoLC)ocm12198595e 035 $a(OCoLC)12198595 035 $a(EXLCZ)994940000000056653 100 $a19850625d1677 uy | 101 0 $aeng 135 $aurbn||||a|bb| 200 10$aHis Majesties gracious patent to the goldsmiths for payment and satisfaction of their debt$b[electronic resource] $epublished by His Majesties command, for the information of their several creditors 210 $aLondon $cPrinted by John Bill, Christopher Barker, Thomas Newcomb and Henry Hills ...$d1677 215 $a19, [1] p. $cill. (woodcuts) 300 $aWith woodcuts of the Royal Arms, initials. 300 $aReproduction of original in the British Library. 330 $aeebo-0113 606 $aMetal-workers$zGreat Britain$xSalaries 607 $aGreat Britain$xEconomic conditions$y17th century$vEarly works to 1800 615 0$aMetal-workers$xSalaries. 801 0$bEAA 801 1$bEAA 801 2$bm/c 801 2$bWaOLN 906 $aBOOK 912 $a996396527403316 996 $aHis Majesties gracious patent to the goldsmiths for payment and satisfaction of their debt$92325304 997 $aUNISA LEADER 01455oam 2200373z- 450 001 9910143145903321 005 20241212215525.0 010 $a9781509089239 010 $a1509089233 035 $a(CKB)1000000000331769 035 $a(EXLCZ)991000000000331769 100 $a20220614c2007uuuu -u- - 101 0 $aeng 200 10$aProceedings $e2007 International Conference on Field-Programmable Logic and Applications (FPL) : Amsterdam, The Netherlands, August 27-29, 2007 /$feditors, Koen Bertels ... [et al.] ; organized by Delft Technological University ; technical co-sponsor IEEE Circuits and Systems Society 210 $cIEEE 311 08$a9781424410590 311 08$a1424410592 311 08$a9781424410606 311 08$a1424410606 517 $a2007 International Conference on Field Programmable Logic and Applications 517 $aComputer and Information Technology 531 $aFIELD PROGRAMMABLE LOGIC & APPLICATIONS, 2007. FPL 2007. INTERNATIONAL CONFERENCE ON 606 $aField programmable gate arrays$vCongresses 606 $aProgrammable array logic$vCongresses 615 0$aField programmable gate arrays 615 0$aProgrammable array logic 676 $a621.39/5 701 $aBertels$b Koen$01236863 712 02$aTechnische Hogeschool Delft. 712 02$aIEEE Circuits and Systems Society. 906 $aPROCEEDING 912 $a9910143145903321 996 $aProceedings$92871604 997 $aUNINA LEADER 03440nam 22005775 450 001 9910337783803321 005 20251010082555.0 010 $a3-319-98705-4 024 7 $a10.1007/978-3-319-98705-7 035 $a(CKB)4100000007592220 035 $a(MiAaPQ)EBC5660312 035 $a(DE-He213)978-3-319-98705-7 035 $a(PPN)233800476 035 $a(MiAaPQ)EBC5917945 035 $a(EXLCZ)994100000007592220 100 $a20190131d2019 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aEffective Complaint Management $eThe Business Case for Customer Satisfaction /$fby Bernd Stauss, Wolfgang Seidel 205 $a2nd ed. 2019. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2019. 215 $a1 online resource (496 pages) 225 1 $aManagement for Professionals,$x2192-810X 311 08$a3-319-98704-6 327 $aComplaint Management in a Customer-Oriented Firm -- Complaints -- The Behavior of Dissatisfied Customers -- Principles of Complaint Management -- Strategic Planning of Complaint Management -- Complaint Stimulation -- Complaint Acceptance -- Complaint Processing -- Complaint Reaction -- Complaint Evaluation -- Complaint-Management Controlling -- Complaint Reporting -- Utilization of Complaint Information -- Human Resource Aspects of Complaint Management -- Organizational Aspects of Complaint Management -- Technological Aspects of Complaint Management -- Social Media Complaints -- Implementing Active Complaint Management -- Quick Test Complaint Management. 330 $aThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ?backstage? tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting. . 410 0$aManagement for Professionals,$x2192-810X 606 $aCustomer relations$xManagement 606 $aCustomer services 606 $aStrategic planning 606 $aLeadership 606 $aCustomer Relationship Management 606 $aCustomer Service and Call Center 606 $aBusiness Strategy and Leadership 615 0$aCustomer relations$xManagement. 615 0$aCustomer services. 615 0$aStrategic planning. 615 0$aLeadership. 615 14$aCustomer Relationship Management. 615 24$aCustomer Service and Call Center. 615 24$aBusiness Strategy and Leadership. 676 $a658.812 700 $aStauss$b Bernd$4aut$4http://id.loc.gov/vocabulary/relators/aut$0999182 702 $aSeidel$b Wolfgang$4aut$4http://id.loc.gov/vocabulary/relators/aut 906 $aBOOK 912 $a9910337783803321 996 $aEffective Complaint Management$92292401 997 $aUNINA