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200 10$aAdvances in The Human Side of Service Engineering $eProceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17?21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA /$fedited by Louis E. Freund, Wojciech Cellary
205   $a1st ed. 2018.
210  1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2018.
215   $a1 online resource (XIII, 240 p. 50 illus.)
225 1 $aAdvances in Intelligent Systems and Computing,$x2194-5365 ;$v601
311 08$a3-319-60485-6 
320   $aIncludes bibliographical references at the end of each chapters and index.
330   $a This book explores the different ways in which human-factors engineering influences organizations? and enterprises? well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human?computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17?21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations,aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
410  0$aAdvances in Intelligent Systems and Computing,$x2194-5365 ;$v601
606   $aIndustrial Management
606   $aUser interfaces (Computer systems)
606   $aHuman-computer interaction
606   $aService industries
606   $aComputational intelligence
606   $aIndustrial Management
606   $aUser Interfaces and Human Computer Interaction
606   $aServices
606   $aComputational Intelligence
615  0$aIndustrial Management.
615  0$aUser interfaces (Computer systems).
615  0$aHuman-computer interaction.
615  0$aService industries.
615  0$aComputational intelligence.
615 14$aIndustrial Management.
615 24$aUser Interfaces and Human Computer Interaction.
615 24$aServices.
615 24$aComputational Intelligence.
676   $a620.82
702   $aFreund$b Louis E.$4edt$4http://id.loc.gov/vocabulary/relators/edt
702   $aCellary$b Wojciech$4edt$4http://id.loc.gov/vocabulary/relators/edt
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906   $aBOOK
912   $a9910299920903321
996   $aAdvances in The Human Side of Service Engineering$92075343
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