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101 0 $aeng
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181   $ctxt$2rdacontent
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200 10$aAdvances in The Human Side of Service Engineering $eProceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17?21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA /$fedited by Louis E. Freund, Wojciech Cellary
205   $a1st ed. 2018.
210  1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2018.
215   $a1 online resource (XIII, 240 p. 50 illus.)
225 1 $aAdvances in Intelligent Systems and Computing,$x2194-5357 ;$v601
311   $a3-319-60485-6 
320   $aIncludes bibliographical references at the end of each chapters and index.
330   $aThis book explores the different ways in which human-factors engineering influences organizations? and enterprises? well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human?computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17?21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
410  0$aAdvances in Intelligent Systems and Computing,$x2194-5357 ;$v601
606   $aEngineering economics
606   $aEngineering economy
606   $aUser interfaces (Computer systems)
606   $aService industries
606   $aComputational intelligence
606   $aEngineering Economics, Organization, Logistics, Marketing$3https://scigraph.springernature.com/ontologies/product-market-codes/T22016
606   $aUser Interfaces and Human Computer Interaction$3https://scigraph.springernature.com/ontologies/product-market-codes/I18067
606   $aServices$3https://scigraph.springernature.com/ontologies/product-market-codes/527020
606   $aComputational Intelligence$3https://scigraph.springernature.com/ontologies/product-market-codes/T11014
615  0$aEngineering economics.
615  0$aEngineering economy.
615  0$aUser interfaces (Computer systems).
615  0$aService industries.
615  0$aComputational intelligence.
615 14$aEngineering Economics, Organization, Logistics, Marketing.
615 24$aUser Interfaces and Human Computer Interaction.
615 24$aServices.
615 24$aComputational Intelligence.
676   $a620.82
702   $aFreund$b Louis E$4edt$4http://id.loc.gov/vocabulary/relators/edt
702   $aCellary$b Wojciech$4edt$4http://id.loc.gov/vocabulary/relators/edt
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910299920903321
996   $aAdvances in The Human Side of Service Engineering$92075343
997   $aUNINA