LEADER 04704nam 22007815 450 001 9910299197703321 005 20200706023111.0 010 $a3-319-23195-2 024 7 $a10.1007/978-3-319-23195-2 035 $a(CKB)3710000000541765 035 $a(SSID)ssj0001597030 035 $a(PQKBManifestationID)16297045 035 $a(PQKBTitleCode)TC0001597030 035 $a(PQKBWorkID)14886602 035 $a(PQKB)10929681 035 $a(DE-He213)978-3-319-23195-2 035 $a(MiAaPQ)EBC6315883 035 $a(MiAaPQ)EBC5587845 035 $a(Au-PeEL)EBL5587845 035 $a(OCoLC)933294604 035 $a(PPN)19088648X 035 $a(EXLCZ)993710000000541765 100 $a20151212d2015 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt 182 $cc 183 $acr 200 10$aFundamentals of Service Systems /$fedited by Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt 205 $a1st ed. 2015. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2015. 215 $a1 online resource (XIX, 362 p. 138 illus., 118 illus. in color.) 225 1 $aService Science: Research and Innovations in the Service Economy,$x1865-4924 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a3-319-23194-4 327 $aFoundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research. 330 $aThis textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems. 410 0$aService Science: Research and Innovations in the Service Economy,$x1865-4924 606 $aApplication software 606 $aManagement information systems 606 $aComputer science 606 $aManagement 606 $aIndustrial management 606 $aInformation Systems Applications (incl. Internet)$3https://scigraph.springernature.com/ontologies/product-market-codes/I18040 606 $aManagement of Computing and Information Systems$3https://scigraph.springernature.com/ontologies/product-market-codes/I24067 606 $aInnovation/Technology Management$3https://scigraph.springernature.com/ontologies/product-market-codes/518000 615 0$aApplication software. 615 0$aManagement information systems. 615 0$aComputer science. 615 0$aManagement. 615 0$aIndustrial management. 615 14$aInformation Systems Applications (incl. Internet). 615 24$aManagement of Computing and Information Systems. 615 24$aInnovation/Technology Management. 676 $a620.001171 702 $aCardoso$b Jorge$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aFromm$b Hansjörg$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aNickel$b Stefan$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aSatzger$b Gerhard$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aStuder$b Rudi$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aWeinhardt$b Christof$4edt$4http://id.loc.gov/vocabulary/relators/edt 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910299197703321 996 $aFundamentals of Service Systems$92516005 997 $aUNINA